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Showing 28 companies
ConvergeOne
ConvergeOne
23 jobs

Spanlink Communications, Inc. provides business communications technology and network integration solutions in the United States and internationally. It offers packaged applications, such as Spanlink Courtesy Callback that improves customer satisfaction and agent utilization rates; Customer Survey Manager, which provides users with a solution for creating, launching, and managing automated customer feedback surveys; Spanlink Top Customer that enables users to give designated customers attention; and SolutionWatch, an enterprise-grade application monitoring and systems reporting tool to provide alerts on flaws in the voice and data network. The company also provides CentralControl, a system management product that provides the multi-tenancy to manage voice network, enables senior level control at the data center, and provides access for routine changes at the edge; and IVR toolkits for unified customer voice portal, unified contact center enterprise, and unified contact center express platforms. In addition, it offers analysis, design, implementation, validation, launch, transition, and support services; consultative and assessment services, such as solution value analysis, voice readiness assessment, recording studio, reporting assessment, simulation testing, and post-deployment assessment services; and planning, migration, and support services. Further, Spanlink Communications provides contact center solutions, such as unified communications, unified customer contact, and network systems solutions; and interactive intelligence solutions, including enterprise IP telephony, contact center, hosted and on-premise contact center, and business process automation solutions. The company integrates unified communications, customer interaction, workforce optimization, and system management products that exploit the benefits of VoIP network infrastructures. Spanlink Communications, Inc. was founded in 1988 and is based in Minneapolis, Minnesota.

Edgetheory
Edgetheory
4 jobs

Our technology combines human and artificial intelligence so organizations can understand and participate in the conversations that shape their world. We believe that conversation is either an organization's largest asset or greatest liability. Successful conversations involve listening, participating, and engaging with conversational partners. Understanding the power of conversations and how narratives proliferate is now more critical than ever. Conversation wins business. It wins elections. It wins wars. Good data and narrative intelligence give people and organizations the tactical edge to make informed real-time decisions that matter. Technology EdgeTheory's technology stack consumes and analyzes tens of thousands of articles/publicly-available information (PAI) and online conversations every day, as well as the people and organizations who create them. Our technology then atomizes those sources into shareable, easy-to-understand narrative themes and provides a summary of each article. The atomization not only delivers conversation trends and suggested messages that organizations need to participate in the conversations that matter, it also provides the narrative intelligence to understand, detect, and visualize amplification patterns and behavior among entities of all types. Products EdgeTheory atomization technology powers two products: Soundboard and Xenon/Kudzu. Both products help users understand and participate in the conversations that shape their world. Soundboard is designed to help individuals or consumers connect on LinkedIn and other platforms by providing meaningful, relevant content plus suggested messages that are easy to share. Xenon/Kudzu allows government clients and enterprise businesses to delve deeper into conversations that matter to them by equipping the users with narrative intelligence, narrative themes, and conversation trends.