Information Technology Specialist
NASA
This job is no longer accepting applications
See open jobs at NASA.See open jobs similar to "Information Technology Specialist" Innovate Mississippi.Summary
Serves as Workplace and Collaborations Services (WCS) Operations Manager responsible for the oversight and supporting of all WCS operations that are critical to the success of the NASA mission. You will be responsible for supporting mission freezes and launches, OS upgrades, system patches, vulnerability mitigations, Security Operations Center Mitigation Action Requirement and Executive Order compliance, Conference Rooms, Enterprise Access Management, and ICAM.
Learn more about this agencyOverview
- Accepting applications
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Open & closing dates
09/12/2024 to 09/19/2024
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Salary
$143,736 - $191,900 per year
Salary range reflects the lowest and highest potential salaries of NASA locations. Actual salary range varies by selectee(s) location.
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Pay scale & grade
GS 15
- Help
Locations
1 vacancy in the following locations:
- Marshall Space Flight Ctr Huntsville, AL
- Armstrong Flight Research Ctr Edwards AFB, CA
- Ames Research Ctr Moffett Field, CA
- NASA Headquarters Washington, DC
- Show more locations (6)
- Kennedy Space Ctr Kennedy Space Center, FL
- Goddard Space Flight Ctr Greenbelt, MD
- Stennis Space Ctr Stennis Space Center, MS
- Glenn Research Ctr Cleveland, OH
- Johnson Space Ctr Houston, TX
- Langley Research Ctr Hampton, VA
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Remote job
No
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Telework eligible
Yes—as determined by the agency policy.
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Travel Required
Occasional travel - You may be expected to travel for this position.
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Relocation expenses reimbursed
No
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Appointment type
Permanent
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Work schedule
Full-time
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Service
Competitive
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Promotion potential
15
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Job family (Series)
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Supervisory status
No
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Security clearance
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Drug test
No
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Position sensitivity and risk
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Trust determination process
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Financial disclosure
No
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Bargaining unit status
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Announcement number
HQ-24-IMP-12537274-JK
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Control number
808812400
This job is open to
Clarification from the agency
Current NASA federal employees serving on a career, career-conditional, Schedule A for individuals with disabilities, or NASA term appointment that provides eligibility to convert to a permanent appointment.
Videos
Duties
- Ensure Workplace and Collaborations Services (WCS) operations run efficiently and effectively by overseeing and improving operational systems, processes, and infrastructure as well as leading and managing teams and projects across the Service Line.
- Support WCS operations that are critical to Agency mission success, such as mission freezes/launches, OS upgrades, system patches, vulnerability mitigations, Security Operations Center Mitigation Action Requirement and E.O. compliance, etc.
- Provide overall operational oversight for WCS operations and ensure that service degradation and unplanned outages within each of the different Service Elements are reported.
- Ensure consistency, improve and standardize processes, improve efficiency, productivity and effectiveness, and allow the organization to operate as one Service Line.
- Oversee investigations related to operational issues that span across different organizations and contracts to ensure that the issues are identified, worked by the responsible organization(s) and get resolved in a timely manner.
- Anticipate and solve operational and tactical risks and challenges before they negatively impact the WCS services and our customers.
- Implement IT Service Management (ITSM) processes, such as Change Management, Incident Management and/or Problem Management to ensure operational changes are made accordingly.
- Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.
Requirements
Conditions of Employment
- Current Federal employees must meet qualifications, time in grade, and 90 days after competitive appointment requirements by the closing date of the announcement.
- Financial Disclosure, Drug Testing, Bargaining Unit and/or the Travel Requirements for this position may differ and be required based on the duty location/Directorate/Division/Branch requirements.
- Position subject to pre-employment background investigation or higher level clearance. Investigation/Clearance may differ and be required based on the duties/location-Directorate/Division/Branch requirements.
Qualifications
To qualify at the GS-15 level, you must have one year of directly related specialized experience equivalent to the GS-14 level:
- Implementing IT Service Management (ITSM) processes, specifically Change Management, Incident Management and/or Problem Management;
- Supporting mission freeze activities to ensure that the correct freeze posture is in place during mission launch and return;
- Working with Cybersecurity to ensure that operational changes being made to the production environment do not deviate from security baselines and adhere to Change Management processes.
IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below:
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.
Education
This job does not have an education qualification requirement.
Additional information
Note: Time-in-grade requirements also apply to applicants who have held a non-temporary, competitive service GS position in the past year.
If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must:
- Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility.
- Be well qualified for this position to receive consideration. Candidates rated in the 'Best Qualified' category are considered well-qualified. Please see 'How You Will Be Evaluated' for more information.
- Submit proof that you meet the requirements for CTAP/ICTAP as indicated in 'Required Documents'
For additional information about CTAP/ICTAP eligibility, click here - https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ictap.
Qualified NASA term employees who have term conversion eligibility (Term Appointments | NASA) under the NASA Flexibility Act of 2004 will be referred and considered equally with other NASA permanent employees under internal competitive placement procedures.
Depending on position assignment, position may or may not be in a bargaining unit. To learn more about bargaining units at NASA please click here NASA Unions (Bargaining Units) | NASA.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this position based on how well you meet the qualifications and eligibility requirements listed in this vacancy announcement. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
You will be assessed on the following competencies:
- Information Systems Security
- IT System and Requirements Analysis
- IT Service Management and Delivery Operations
- Hardware Engineering
- Systems Testing and Evaluation
- Customer Service
- Problem Solving
- Teamwork
- Attention to Detail
- Oral Communication
- Decision Making
Under NASA's quality grouping process, applicants will be assessed on the position competencies and placed in one of three groups identified and defined below:
- Best Qualified Group - Applicants who demonstrate a superior level of all evaluation criteria.
- Highly Qualified Group - Applicants who demonstrate a satisfactory level of the evaluation criteria.
- Qualified Group - Applicants who demonstrate the basic qualifications, with general knowledge, skills, and abilities.
- Best Qualified merit promotion candidates. Highly Qualified merit promotion candidates may also be referred, if additional candidates are needed.
- Qualified candidates eligible for consideration under Schedule A or VRA in accordance with veterans' preference rules, as applicable.
- Qualified candidates that are eligible for special hiring authorities or non-competitive hiring authorities.
Required Documents
A complete application package includes a resume, required documents and completion of the vacancy announcement questionnaire. Please see this guidance: What to include in your resume. Your resume should describe your specialized experience and support your answers to the vacancy announcement questionnaire. If you are using a Curriculum Vitae (CV) as a resume, it must meet all requirements listed above for a complete resume package. Please note: if any of the following types of information are included on your resume, your application package will be disqualified:
- Classified or government sensitive information.
- Social Security Number (SSN)
- Photos of yourself
- Personal information, such as age, gender, religious affiliation, etc.
- Encrypted and digitally signed documents
The following documents are required:
- Resume
- SF-50/ Notification of Personnel Action
There may be other supporting documents (Notification of Personnel Action SF-50, licenses, certification, veterans preference, transcripts, etc.), depending on your answers to the questionnaire and job announcement description, that you may have to submit, please verify your application. Do not submit an OF-306 with your application.
If you are a surplus or displaced employee (CTAP and ICTAP), submit proof that you meet the requirements for CTAP/ICTAP. This includes copies of your agency notice, most recent Performance Rating and most recent Notification of Personnel Action (SF-50) noting current position, grade level, and duty location.
If you are a veteran and you are claiming veterans' preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. For more information on veterans' preference and possible other supporting documents that you may have to submit, please visit FedshireVets.
Official documents are required at the time of appointment for verification of eligibility and qualifications.
How to Apply
Please read the entire announcement and all the instructions before you begin an application and have all required information available. We encourage you to provide a complete description of your educational achievements and include both paid and non-paid work in the experience portion of your resume. If you submit a resume that does not contain the required information, you may lose consideration.
To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
1. To begin the application process, you will need to be logged into your USAJOBS account. If you do not have a USAJOBS account, you will need to create one before beginning the application process. Once logged in to your account, click on the "Apply" link.
2. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. We strongly encourage you to utilize the USAJOBS resume builder when creating your resume. Using the resume builder will help you ensure your resume includes important information related to your qualifications and eligibility for this position. Answer the questions presented in the application and attach all necessary supporting documentation. During the application process you can review, edit, delete and update your information. We'll automatically save your progress as you go, so you won't lose any changes. Your uploaded documents may take several hours to clear the virus scan process.
3. After acknowledging you have reviewed your application package, complete the 'Include Personal Information' section as you deem appropriate and click to continue with the application process. You will be taken to the vacancy questionnaire which you must complete in order to apply for the position. Complete the online application, verify all required documentation is included with your application package, and submit the application.
4. Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
NASA's online application process provides step by step guidance to ensure you provide all needed information. If you are unable to apply online, please contact NSSC-CONTACTCENTER@MAIL.NASA.GOV for assistance. Be advised - application materials faxed, emailed, and/or mailed to NASA Headquarters will not be accepted for this announcement.
NASA provides reasonable accommodations to applicants with disabilities. If you are an applicant with a disability and need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact center listed on the job vacancy announcement. The decision on granting reasonable accommodations will be on a case-by-case basis.
Agency contact information
- Address
- NASA Headquarters
300 E St SW
Washington, DC 20546
US
Next steps
Once you submit your application package, you will receive an acknowledgement email. Throughout the process you will receive regular status updates through USAJOBS. To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are found qualified, you may be referred to the hiring manager for further consideration. Whether or not you are contacted for an interview depends upon the location of the position and the judgment of the hiring manager.
If you are selected, you will be notified by phone or email with a tentative job offer. If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing a scheduled appointment, we may rescind a tentative job offer.
An official, written job offer will be issued once all requirements have been verified.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job is no longer accepting applications
See open jobs at NASA.See open jobs similar to "Information Technology Specialist" Innovate Mississippi.