Team Lead, Client Operations Management, Tax Research
CoreLogic
At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
As a Client Operations Management Lead, you’ll manage the workflow of a team in a fast-paced production environment that services, supports and mitigates risk for different types of property loans. You enjoy the challenge of exercising your attention to detail and critical thinking skills to organize workflow to maximize effeciences while delivering an exceptional client experience. Your primary responsibilities are to manage workflow tasks, delegate project work, drive process improvement, and help develop the team through training and mentorship. You also stay close to the work by assisting with complex escalations or working directly with clients. To excel in this role, you continually engage and motivate yourself by applying your organizational, communication, and influencing skills that drive team success. We foster a learning culture that encourages personal and professional development, enabling you to thrive and reach your full potential.
JOB DUTIES
Assists leadership team with the management of daily operational activities for assigned team(s). Provides direction and guidance to team members. May assist n scheduling and coordinating team activities
Consistently deliver exceptional client service in a high-volume production environment
Provide mentorship and training to team members
Conduct intricate research of property tax cases by utilizing advanced tools and resources including internal departments, third party sources, public agencies, and clients according to defined business procedures
Adhere to all required company and client driven standards and/or Service Level Agreements (SLAs)
Performs simple to complex reporting events such as maintaining tax research files, searching and investigating tax research case information, and processing departmental documents requiring knowledge of functional operations
Track progress and provide status report to management on achievement of daily and weekly team goals
Lead or particpate in projects or initiatives
Lead and direct client meetings
Provide primary operational support and communication for the assigned team(s)
Serve as a change champion in order to meet goals and maximize team performance
Build, maintain and leverage strong professional relationships
Assist in troubleshooting and resolving complex escalated issues
Job Qualifications:
JOB QUALIFICATIONS
High school diploma, GED or equivalent required; bachelor’s degree preferred
6+ years of relevant experience
Client service-oriented experience required
Strong aptitude for leading people, with the ability to influence and motivate others
Ability to provide exceptional client service in a high-volume production environment
Ability to manage, prioritize and delegate tasks for assigned team(s)
Ability to manage time, set priorities and meet deadlines for self and assigned team(s)
Intermediate computer skills and technical mastery of relevant systems and applications
Ability to understand basic property related documentation from a variety of sources
Critical thinking to synthesize information from multiple sources to solve problems
Detail oriented to process and analyze data accurately
Ability to collaborate with others and provide status updates
Exceptional verbal and written communication skills
Willingness to continuously learn and develop
Annual Pay Range:
44,300 - 54,080 USDApplication Window:
This opportunity is expected to remain posted through the date identified below, subject to business needs.
Thrive with Cotality
At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.
Highlights include:
Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
Health: Multiple medical plan options with mental health and wellness support offerings.
Retirement: 401(k) with company match and vesting after one year.
Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!
Click here to see a comprehensive list of our benefit offerings.
Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.
Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
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