At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

We are seeking a highly motivated and experienced Senior Professional, Client Delivery & Technical Operations member to join our team. This is a unique hybrid role that combines client relationship management skills on complex custom platforms with deep technical and DevOps expertise.

The ideal candidate will be a technical leader who ensures the successful delivery of our SaaS products while also being the primary point of contact for client facing teams, acting as a trusted advisor and problem-solver. This role is crucial for bridging the gap between client expectations and our technical implementation, ensuring our solutions are delivered smoothly, on time, and with the highest level of customer satisfaction.

What You'll Do

• Client Implementations: Serve as the primary point of contact for new and existing clients, managing work and priorities throughout the onboarding and implementation lifecycle. This includes conducting formal discovery, technical, and onboarding calls.

• Technical Environment Management: working across the creation, configuration, and maintenance of client infrastructure in their staging and production environments, customized to their specific requirements.

• Project Management & Coordination: Oversee the implementation of SaaS solutions, coordinating with internal engineering, client success and product teams to meet project timelines and deliverables. You will maintain projects in a project management tool like ClickUp, track progress, and provide regular reports to clients and senior management.

• Problem-Solving & Issue Resolution: Proactively identify and resolve any issues or challenges that may arise during the delivery process, including those related to infrastructure, services, or configurations. You will participate in troubleshooting and solving both customer and internally reported issues.

• DevOps & Deployment: Share deployment duties to upgrade the latest code for client's Staging and Production environments and various microservices. You will participate in a 24/7 on-call rotation with the engineering team.

• API & Integrations Expertise: Act as a subject matter expert for various third-party integrations used with our platform. You will work with clients to understand and implement APIs, workflows, and configurations.

• Enhance & Improve: Gather client feedback and work with the product development team to drive continuous improvement of our SaaS offerings and our implementation processes. You will also assist in defining and updating implementation, operations, and quality guidelines.

Job Qualifications:

Annual Pay Range:

78,200 - 100,000 USD

Application Window:

This opportunity is expected to remain posted through the date identified below, subject to business needs.

2025-08-26

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights include:

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.

• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.

• Health: Multiple medical plan options with mental health and wellness support offerings.

• Retirement: 401(k) with company match and vesting after one year.

• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.

• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

• Click here to see a comprehensive list of our benefit offerings.

Please note, Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from the posted range

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. ​​​

Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences. ​

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