At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

The Principal, Client Delivery is a leadership position focused on ensuring successful solutions and client satisfaction. Join us in this key role in which you will have strategic oversight, will use your strong technical skills and relationship management to drive operational excellence within a specific project portfolio. To be successful in this role, you will be required to have a great deal of technical expertise to do system analysis and have dedicated focus on ensuring successful project or service delivery and client satisfaction through your leadership and guidance.

Job Responsibilities

• Lead solutioning discussions for client implementation projects and maintenance efforts of our complex and integrated software systems across the real estate industry including Matix, One Home, Realist and Trestle.

• Collaborate with stakeholders, subject matter experts, and cross-functional teams to build, implement, and evaluate successful software solutions.

• Build and maintain effective client relationships (both internal and external) by consistently demonstrating and delivering exceptional subject matter expertise, innovative technical solutions, and high-quality implementations and support.

• Develop, implement, and enhance internal team processes, standards, and templates to accelerate and standardize the development and configurations of complex client platforms. Train and assist more junior team members to grow their skills and abilities.

• Manage end-to-end client implementation and upgrade projects from start to finish, including evaluating the quality and timeliness of deliverables produced by contingent workers.

• Partner with internal stakeholders in sales and business development to design external vendor relationships to streamline process for our clients, enhance quality, and drive new revenue.

• Build, test and deploy custom client solutions across multiple products and technologies with quality.

Job Qualifications:

• Bachelor’s Degree in computer science or computer information systems preferred or equivalent experience.

• Minimum of 8 years' experience in client delivery and implementations with custom software and configurations within a SaaS environment.

• Stong technical skills including proficiency in SQL and ability to work with engineers reviewing issues and logsPrior experience working in cloud-based SaaS solutions, AWS and GCP preferred

• Prior experience implementing and managing a client-facing CRM and issue management systems; experience with Salesforce and/or Zendesk highly desired.

• Prior experience managing vendor relationships, including working with contingent workers to meet deadlines and deliver results.

• Excellent communication and interpersonal skills.

• Ability to prioritize and manage multiple projects and clients concurrently.

• Previous experience in client facing roles required.

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Annual Pay Range:

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights include:

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.

• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.

• Health: Multiple medical plan options with mental health and wellness support offerings.

• Retirement: 401(k) with company match and vesting after one year.

• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.

• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

• Click here to see a comprehensive list of our benefit offerings.

Please note, Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from the posted range

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. ​​​

Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences. ​

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