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Senior Applications Developer

ConvergeOne

ConvergeOne

Software Engineering, IT
United States · Remote
Posted on Wednesday, June 12, 2024

Senior Applications Developer

Job Locations US-Virtual Office
Position Type
Regular Full-Time
Requisition ID
2024-6001
Category
Information Technology

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

As a Senior Applications Developer / Voice Solutions Engineer, this position works with customers deploying Cisco UCCE/PCCE/CVP/UCCX solutions. This position will be the technical lead throughout the life-cycle of contact center projects, acting as primary design engineer working with developers, project managers and clients to meet specific needs throughout the process. The Senior Applications Developer / Voice Solutions Engineer will work as part of a team of professionals that play a key role in implementing top tier solutions and delivering high quality results.

Responsibilities

  • Gathers requirements and designs complete contact center solutions for various Cisco contact center products, including: Customer Voice Portal (CVP), Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Express (UCCX)
  • Provides direction to a technical team to ensure consistency and interoperability between solution components
  • Discuses, designs, and develop contact center call flows and complex self-service IVR applications
  • Designs Voice User Interface (VUI) logic for ASR applications
  • Provides high quality written documentation for all application requirements, designs, validation and as-built
  • Performs reporting assessments and conduct training and/or mentoring sessions
  • Updates and enhances documentation templates
  • Describes, in detail, all components of a Cisco contact center environment and promptly handle the majority of technical questions from customers without needing to perform research
  • Explores new features and gains experience with latest versions of Cisco applications and provide internal feedback, documentation and training

Qualifications

  • Requires a BA or BS Degree, preferably a technical degree
  • Eight or more years of experience in Contact Center Application Development or applicable industry experience
  • Excellent written and verbal communication skills
  • Exceptional client relationship skills
  • Ability to work in a delivery environment that involves structured processes and flexible timelines
  • Strong experience with a major programming language like Java or C#
  • Experience with SQL query and stored procedure development
  • Experience with Web Service development
  • Experience with a disciplined development methodology and release management process
  • Must be a team player, willing to learn new technologies and be flexible to work outside of regular business hours

Desired/Preferred Qualifications

  • Cisco Certifications are preferred
  • Experience with Cisco UCCE/PCCE/CVP and UCCX
  • Experience with UCCE options such as Cisco's Outbound Option
  • Experience performing Cisco UCCE Script Design and Deployment
  • Experience with a diagramming tool like Visio, Matlab, LabView, etc.
  • Familiarity with Eclipse IDE
  • Familiarity with Web Development
  • Familiarity and exposure to Report Customization with CUIC, Exony, Aceyus
  • Familiarity and exposure to any Cisco 3rd party products (i.e., Calabrio, eGain, Nice, Nuance, etc.)

Additional Information

C1 BENEFITS


* 401(k) Plan (35% match per dollar up to 10%)
* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
* HSA + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision
* FSA Plans
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Long Term Disability
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Health Advocate
* Volunteer Time Off


Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Pay Range

$90,000 - $130,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.


Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

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