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Maintenance Contract Analyst



United States · Remote
Posted on Thursday, May 23, 2024

Maintenance Contract Analyst

Job Locations US-Virtual Office
Position Type
Regular Full-Time
Requisition ID
Information Technology

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.



The Maintenance Contract Analyst is an organized, detail-oriented individual to work within C1’s systems in support of contracts, invoices, manufacturers, 3rd party vendors and the C1 practices. This individual will interface with other teams such as Finance, Sales, Accounting, CSC Operations, Maintenance Quoters, Region MASR’s and Purchasing. The role requires a critical knowledge of C1’s processes, price quotes, C1 financial systems, concepts, practices, and procedures. The position will build and maintain working relationships with team members, vendors, manufacturers and other internal departments involved in the C1 Retail, Wholesale, 3rd Party and Maintenance and Managed Services practice.



Essential Functions

  • Builds, enters, and renews software support, in-house, Retail and 3rd party contracts in Alert database
  • Coordinates closely with Accounting department to resolve contracts that have issues such as terms, pricing, billing, adjustments, etc.
  • Coordinates with NAM/MASR/Purchasing on recast of SA/CD/Wholesale contracts for C1 revenue and cost credits
  • Utilizes the detailed Audit reports to ensure contract accuracy in Alert
  • Updates Alert contracts that expire and/or posts changes such as bill to, ship to, terms, pricing, etc.
  • Counsels Sales, Accounting and Collections with an understanding of support contracts and enters recast contracts
  • Processes vendor orders and issues purchase orders
  • Coordinates and reconciles billing issues with vendors as needed
  • Maintains a knowledge of current C1 Maintenance Offers and those of C1 Vendors such as Avaya, Cisco, etc.
  • Prioritizes tasks to meet expectations


Required Qualifications

  • 4 years degree
  • 3 or more years’ experience evaluating and reviewing maintenance or managed service contracts
  • Strong attention to detail
  • Strong communication and organizational skills
  • Independent decision making

Desired/Preferred Qualifications

  • Previous NetSuite experience

Additional Information


* 401(k) Plan (35% match per dollar up to 10%)
* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
* HSA + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision
* FSA Plans
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Long Term Disability
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Health Advocate
* Volunteer Time Off

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Pay Rate

$46,000 - $75,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

Notice of E-Verify Participation
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>

Right to Work


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