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Innovate Mississippi

Offer Management Director



United States · Remote
Posted on Wednesday, April 24, 2024

Offer Management Director

Job Locations US-Virtual Office
Position Type
Regular Full-Time
Requisition ID

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.



The Product/Offer Management Director is accountable for the introduction, field acceptance and acceptance by the C1 Maintenance and managed svc team to support ongoing lifecycle management of ConvergeOne’s full portfolio of Service and Product offerings. This includes partnering with team members who are responsible for individual offers and functions. Practice Director provide the technical portfolio roadmap.#LI-JM1


Essential Functions

  • Assumes responsibility for the introduction of the holistic offer on time, on Specification and on budget
    • As defined by the Business case
    • Directs and oversees all aspects of Product/offer Management, including understanding market demands, technology trends, and the competitive field
    • Develops Product requirements document with Sign off from Practice Director, CTO and sales representative (Sponsor RVP)
  • Includes the planning and execution of offer launch, field engagement and education via coordination with marketing and Field operations
  • Ensures all support and services functions are finalized and approved via QG process including but not limited to: costing, pricing, PS and MS support etc.
  • Assumes responsibility for acceptance by Field and Services organization after field implementation
  • Develops the realization of the offer roadmap based on practice Directors portfolio technology roadmap
  • Launches messaging based on content from Practice Director, the OM aligned with Marketing for use on: website, social media, blogs, white papers and industry papers

Additional Specific Duties and Responsibilities

  • Interacts frequently with customers, as well as internal, Operations, and Executive leadership teams
  • Works independently in a dynamic environment; project managing and tracking progress to meet deadlines and objectives


Required Qualifications

  • 5+ years Product Management experience in IT products/ services industry
  • Complementary experience in Marketing or Financial Analyst roles
  • Deep knowledge or experience in Professional, Maintenance, Managed, and Cloud Services
  • Working Knowledge of Enterprise Communications product technologies, such as
    • Unified Communications, Contact Center, Mobility, and Voice/Data networking products and solution for small, medium, and large businesses
  • Familiarity with ITSM (IT Service Management) concepts, practices, and procedures
  • Strong Business Acumen and Financial background, including P&L and Business Case development
  • Proficiency in all MS Office applications. Advanced Excel skills

Desired/Preferred Qualifications

  • Sales/Presales Support and Supervisory experience
  • Strong leadership skills, with the ability to work in a cross-functional environment, directing teams that may not directly report to the individual
  • Ability to work independently and meet deadlines with minimum supervision
  • Outstanding interpersonal and communication skills (verbal and written), as demonstrated through professional and personal achievements
  • Vision, creativity, intellectual curiosity, and the desire to constantly keep up with new aspects of the business
  • Ability to effectively negotiate and communicate in a collaborative style with a wide variety of audiences – Sales, Technical, Operations, and Business/Executive leaders inside and outside ConvergeOne

Additional Information


* 401(k) Plan (35% match per dollar up to 10%)
* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
* HSA + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision
* FSA Plans
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Long Term Disability
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Health Advocate
* Volunteer Time Off

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Pay Range

$120,000 - $150,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>

Right to Work



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