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Senior Solutions Architect

ConvergeOne

ConvergeOne

IT
United States · Remote
Posted on Tuesday, March 26, 2024

Senior Solutions Architect

Job Locations US-Virtual Office
Position Type
Regular Full-Time
Requisition ID
2024-5835
Category
Information Technology

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary

The Senior Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic. This position primarily focuses on consulting with ConvergeOne’s Enterprise Customers to develop solid strategies with Outcome Based solutions that deliver measurable results thru ROI and TCO models. The position is responsible for assessing customer needs and tailoring customized architectures that have strategic value and are complex in nature to fit business needs. The Senior Solutions Architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the architecture and the value proposition. Additionally, this position is able to explain, position and justify costs related to ConvergeOne’s solutions.

Responsibilities

Essential Functions

  • Serves as the subject matter expert in a key area such as:
    • 5x4 (Collab, Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services, Maintenance)
    • Cisco
    • Genesys
    • Avaya
    • Microsoft
  • Works with Business and IT Leaders to identify customer needs, issues and interests to formulate a strategy that will achieve business objectives
  • Provides solution consulting, technical architecture and sales support for account opportunities
  • Provides live demonstrations for customers and sales teams
  • Develops and maintains technical competency and related certifications for all core products and solutions areas
  • Performs Strategic Road-mapping Sessions with customers
  • Participates in User Groups and Conferences as required
  • May publish content to the Public sphere as it pertains to area of expertise (Social Media, Linked In, White Papers, etc.)
  • Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge
  • Provides timely and accurate deliverables to customers including statements of work and product architectures
  • Participates in Solution Deliverables at the direction of the Solution Architect
    • These could include:
      • Participating in Discovery and Documentation of Business Requirements specific to area of expertise which may include ROI and TCO models
      • Assuming responsibility for 3rd Party Quotes and SOW language for area of expertise
      • Providing relevant Statement of Work Language to Solution Architect resources and Guidance around content flow
      • Participating in Solution/Delivery Assurance and Services Handoff Meetings
  • Ensures productive relationships with manufacturer technical peers
  • Assumes responsibility of being dedicated to Top Accounts or Top Account Managers as needed

Qualifications

Required Qualifications (Specific to domain expertise)

  • 7-10 years in Collaboration and Customer Experience
  • Broad and general knowledge of Collaboration, Customer Experience and Infrastructure
  • Strong expertise in Cisco Collab, Avaya Collab, Microsoft and other Collaboration/Customer Experience solutions
  • Subject matter expertise related to SIP and Cloud based Services and architectures
  • Must have a good working knowledge of the collaboration industry and related protocols, including SIP, H.323, WebRTC, firewall traversals and VoIP
  • Knowledge of ancillary technologies that help govern IP-based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc.

Required Qualifications

  • Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint
  • Excellent presentation skills
  • Exceptional customer facing skills
  • Excellent verbal and written communication skills
  • Excellent relationship and collaboration skills
  • Certifications or equivalent experience in area of focus
  • Ability to work independently with minimal direction resulting in an accurate solution architecture for the client
  • Able to manage multiple simultaneous work assignments
  • Ability to communicate with all levels, including executive levels, in customers and partners, and bridge the gap between business users and information technology
  • Accustomed to working in virtual office environment

Additional Information

C1 BENEFITS


* 401(k) Plan (35% match per dollar up to 10%)
* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
* HSA + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision
* FSA Plans
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Long Term Disability
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Health Advocate
* Volunteer Time Off


Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Pay Range

$95,000 - $190,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

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