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Sr. Development Ops Engineer

ConvergeOne

ConvergeOne

Operations
United States · Remote
Posted on Wednesday, February 14, 2024

Sr. Development Ops Engineer

Job Locations US-Virtual Office
Position Type
Regular Full-Time
Requisition ID
2024-5776
Category
Information Technology

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary

This position drives innovative solution designs for ConvergeOne (C1) software products. It identifies and prioritizes business requirements, builds the technical design, and works with a team of C1 developers and contractors in the coding and Continuous Integration/Continuous Delivery (CI/CD) of product software. The role undertakes deployment of C1 software products, configures and maintains C1 product solutions for C1 Customers.

Responsibilities

Essential Functions

  • Works with Professional Services, implementation, cutover and support for new GA products, features and customizations
  • Works with the Customer Success Centers, provides Tier 3/4 Day2 services including troubleshooting, diagnosis and bug fixes for assigned core products, features and customizations
  • Wors with delivery team to install and configure C1 Media Gateway (C1MG) instances and providing cutover and postproduction support
  • Works with customer to establish connectivity between C1MG in Cloud and on prem servers
  • Assists in the design the architecture of C1MG in High Availability environment
  • Mentors the software development team including Software Developers, Contractors and Interns carrying out tasks associated with the above Essential Functions to design, develop and CI/CD new releases of products, features and customizations
  • Updates and maintains technical documentation and code repositories for deployment configuration and customizations as part of post-production support.

Additional Specific Duties and Responsibilities

  • Stays current on evolving script programming languages and deployment methodologies
  • Stays current on evolving Customer Experience Management (CX) technologies, applications and platforms; this includes but is not limited to the cloud and customer-premise versions of Contact Center Infrastructure (CCI) platforms, enterprise applications, CX Analytics, and Artificial Intelligence (AI)/Natural Language Processing (NLP) solutions
  • Evaluates and scopes application development/deployment initiatives
  • Provides technical guidance and input for the Go-To-Market activities for assigned GA products

Qualifications

Required Qualifications

  • College degree BSEE/CS or equivalent mix of education and experience
  • 8+ Years’ Experience in Linux OS and In-Depth Knowledge with Telephony, REST/Web Services and VOIP technologies.
  • 4+ Years’ Experience and In-Depth Knowledge of Lean/Agile Development Methodologies, and Product Lifecycle Management
  • Extensive knowledge in all the phases of Software Development Life Cycle (Design, Development, Testing, Deployment and Support) using development methodologies and Agile (Scrum, Kanban, TDD - Test driven development, CI-Continues Integration) automation test and has exposure in the implementation of Internet/Intranet, Client/Server.
  • Extensive work experience in a Team/Development with complete ownership of end to end deliverables including requirement gathering, analysis, design, development, testing, launch and post-production support.
  • Extensive experience in working in Linux environments including multiple Distros (Ubuntu/Debian/Centos/Redhat)
  • Extensive knowledge in FreeSwitch installation, configuration and customizations
  • Experience in configuring connectivity with remote SIP endpoints (Session Border Controllers, Avaya session manager, etc.)
  • Understanding SSL protocol and certificate creation and experienced in setting up and troubleshooting TLS connections.
  • Deep understanding of SIP protocols and message sequences and experienced in troubleshooting communication errors using tools like sngrep or traffic sniffers.
  • Experience in Sofia SIP configuration and profile management.
  • Understanding various media codecs (PCMU, PCMA, OPUS, DTMF telephony event)
  • Experience in setting up call recording in FreeSwitch.
  • Experience in creating custom application using Lua, JavaScript or ESL API to integrate with external CRM systems or IVA providers
  • Experience in compiling / installing / configuring FreeSwitch modules (eg. AMQP, V8, MRCP)
  • General knowledge in FusionPBX setup and administration.
  • Experience in programming inbound routes and dial plans.
  • Knowledges in OpenSIPs and use it as SIP proxy for load balancing FreeSwitch instances.
  • Understanding speech recognition, text to speech and NLP processes.
  • Experience in Google Cloud, specifically, compute server administration, firewall, load balancer and DNS setup.
  • Hands-on knowledge of: current generation programming languages such as Node.js, Python; services such as GitHub; and Docker
  • Hands-on experience with RESTful APIs and other APIs for integrating C1 products with multiple vendors’ platforms
  • Ability to design, develop, test, and troubleshoot the solution for proofs of concepts on latest technologies.
  • Development experience with JSON data processing to interact with NoSQL databases like ElasticSearch, MongoDB or Cassandra.
  • Experience in Database Design, Creation and management of Schemas, Indices in NoSQL DBs
  • Strong database skills in NoSQL DBs like ElasticSearch, MongoDB.
  • Experience in performing Unit testing, Integration Testing and generation of automated test cases
  • Expertise in using source code control systems such as GitHub, SVN, CVS, BitBucket, JIRA, and Jenkins.
  • Strong team player and effective individual with an ability to adapt to new technologies quickly.
  • Strong work ethic with desire to succeed and make significant contributions to the organization.
  • Ability to lead a diverse group of developers and contractors using current/next generation methodologies, programming languages, architectures, etc.

Desired/Preferred Qualifications

  • Deep technical understanding of Application Programming Interfaces for: the major and evolving CCI vendors including Avaya, Cisco, Genesys, Twilio and Amazon; enterprise application software such as Salesforce.com, Oracle Service Cloud, Microsoft Dynamics, etc.; and the emerging Virtual Assistant/bot solutions such as Bold360, IPSoft, etc.
  • Experience with building vertical-specific (e.g., insurance, banking, and healthcare) UX/UIs
  • Technical understanding of building platforms based on a microservices architecture and deployment methods such as Kubernetes
  • Experience with “Big Data” analytics platforms

Additional Information

C1 BENEFITS


* 401(k) Plan (35% match per dollar up to 10%)
* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
* HSA + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision
* FSA Plans
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Long Term Disability
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Health Advocate
* Volunteer Time Off


Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Pay Range

$125,000 - $150,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to
base pay.


Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

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