Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

CORPORATE VISION STATEMENT: To be the best at what we do.

SUMMARY OF RESPONSIBILITIES:
At C Spire, we are customer inspired. Every C Spire team member is charged with delivering a world class experience to every customer. Every C Spire team member is charged with living the brand.

The Manager, Indirect Tax is responsible for leading day-to-day indirect tax operations across C Spire’s Wireless, Fiber, and Business Technologies lines of business. This role owns the full indirect tax compliance portfolio — sales/use tax vendor oversight, property tax management, business license administration, local franchise fee compliance, and unclaimed property — and provides direct supervision and technical mentorship to the indirect tax analyst staff.

Responsibilities:

ESSENTIAL FUNCTIONS:

• Manage day-to-day indirect tax operations and compliance calendar — month-end close, returns cycle, account reconciliations, and annual compliance deadlines across all tax types
• Review month-end indirect tax calculations and journal entries; ensure appropriate documentation, approvals, and internal controls are in place
• Own account reconciliation review for all indirect tax liability accounts (Sales Tax, 911 Fee, Use Tax, Excise Tax, and Unclaimed Property); investigate and resolve reconciling items in a timely manner
• Supervise transactional tax calculation processes including technical inventory issuance sales and use tax, non-PO invoice use tax, and self-assessed use tax reviews and corrections
• Oversee transaction tax return data preparation and delivery to third-party vendor; review return packages, resolve variances, and manage agency notice responses
• Perform monthly reconciliation of third-party vendor filing reports against Vertex O/L Series calculated output by line of business — identify and resolve variances before submission
• Validate accuracy of billing data feeds into Vertex; flag and resolve data integrity issues with Tax Operations
• Maintain indirect tax configuration and master data: billing grid updates (Vertex tax category and code assignment) and Vertex Series L quarterly rate and rule updates
• Manage exemption certificate lifecycle — collection, validation, renewal, W-9 requests, resale certificate package preparation, customer exemption maintenance, and customer sales tax refund support
• Oversee the property tax compliance cycle in coordination with third-party vendor — including rendition filings, appraisal notice review, appeal evaluation, and payment management across all jurisdictions
• Coordinate franchise fee compliance activities — maintain Vertex L Series rate tables, data collection, calculations, workpaper preparation, filings, payments, notice management, and alignment to close and forecast processes
• Coordinate unclaimed property and business license compliance — data aggregation from Oracle Fusion (AP, payroll, AR credits), dormancy tracking for telecom-specific obligations, timely filings, and supporting documentation
• Coordinate indirect tax audit support — data pulls, IDR responses, documentation packages, and engagement with outside counsel as needed for sales/use, property tax, and franchise fee audits
• Implement remediation actions identified through audit findings; update controls and procedures accordingly
• Lead issue research and technical analysis for routine indirect tax questions; escalate complex or high-exposure positions to Senior Director, Indirect Tax
• Directly supervise indirect tax analyst staff; provide day-to-day direction, performance management, and technical mentorship
• Drive reporting automation and process improvement within the indirect tax function; document standard operating procedures and train staff on updated workflows
• Develop, improve, and streamline processes for indirect tax return compliance, reconciliation, and data quality
• Perform additional duties as assigned
• Monitor legislative and regulatory developments affecting indirect tax obligations across all applicable jurisdictions; assess business impact and communicate findings to Senior Director and relevant internal stakeholders

Qualifications:

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor’s degree from an accredited university in Accounting, Finance, or Business Administration
• 5–7 years of indirect tax experience; multi-state sales/use tax compliance and property tax experience required
• Telecom, utility, or communications company experience preferred; a strong indirect tax generalist with demonstrated willingness to develop telecom-specific knowledge is a viable profile
• Experience with managing outsourced compliance providers — data quality oversight and variance analysis required
• Previous supervisory or team lead experience required
• Proven ability to manage multiple projects and recurring deadlines in a high-volume compliance environment
• Excellent written and verbal communication skills required
• Familiarity with internal controls frameworks relevant to indirect tax; ability to document and maintain key controls over compliance processes

SKILLS/EXPERIENCE PREFERRED:

• CPA license or CMI (Certified Member of the Institute for Professionals in Taxation) designation a plus
• Vertex O Series a plus & L Series (communications tax) experience a meaningful differentiator; candidate can develop L Series proficiency with structured onboarding
• Property tax compliance experience
• Business license portfolio management experience
• Unclaimed property compliance experience, particularly telecom-specific obligations (customer deposits, prepaid balances, credit balances)
• Oracle Fusion or comparable ERP data extraction and reporting
• Experience with data analytics or tax technology tools (e.g., Alteryx, Power BI, Tableau, Co-Pilot, Claude or comparable platforms) a plus

Must be able to sit and/or stand for long periods while viewing computer screen, use computer keyboard, and/or mouse.

Note: This is a brief description of the Manager, Indirect Tax responsibilities and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment. Rev. 04/2026