Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

“Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer’s lives. It’s a challenging goal, but we have a winning team that is looking to grow.

The End User Support Specialist will serve as the IT Department frontline support for all systems by responding to Help Desk requests and providing timely solutions. Provide on-site and remote troubleshooting and technical support which includes network connectivity, PC hardware, software, peripheral configuration, and applications for all areas of the company including Corporate Offices, Support Operations, and Retail Stores.

Responsibilities:

What You Will Do

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

• Serve as IT Department frontline support for all systems by responding to Help Desk requests and providing timely solutions.

• Gain familiarity with the company environment and demonstrate ability to troubleshoot and resolve requests concerning hardware and software utilizing remote management tools with minimal supervision.

• Provide on-site and remote troubleshooting and technical support which includes network connectivity, PC hardware, software, peripheral configuration, and applications for all areas of the company including Corporate Offices, Support Operations, and Retail Stores.

• Install, configure, and maintain all client hardware and software in the field.

• Interface and coordinate with IT personnel, Internal Customers, and vendors to facilitate problem solving.

• Serve as technical representative on IT projects or specific IT areas. For example, PC requisitions, equipment inventory, new product rollout, equipment repair process.

• Perform additional duties as assigned by Manager.

This position is an exceptional introduction to IT support, as there is plenty of room to grow and learn from outstanding individuals in the field. From Support Specialist you will have a perfect springboard into all areas of C Spire and develop robust career skills.

Qualifications:

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:

• Competitive Compensation Package

• Blue Cross Blue Shield Health Insurance

• Tuition Assistance Programs

• Complimentary Wireless Service & Device*

• 401k Match

• Teladoc Telemedicine

• WellBeacon Wellness Program

• Paid Talent Referral Opportunities

• Tailored learning paths for every position

*Complimentary wireless service and device available to team members in our wireless footprint.

Physical Requirements/Working Conditions

Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen. Must be able to lift 50lbs., bend, stoop, and crawl, have finger/wrist/arm mobility, and finger dexterity. Must be able to work a flexible schedule shared by other department members. Occasional overnight travel required.