Revenue Assurance Representative, CSB

Job ID

2024-11024

# of Openings

2

Category

Accounting / Finance

Performing all Revenue Assurance collections and accounts receivable management functions on associated CSB accounts.

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

• A relentless obsession to be the best in our industry
• A winner mentality determined to outsmart and outdo competitors
• A single-minded commitment to unbeatable customer experiences
• An unapologetic passion for innovation and technology
• An uncompromising drive toward continuous improvement
• A steadfast devotion to doing the right thing the right way
• A deep-seated dedication to accountability and ownership

• Facilitate communications with CSB enterprise customers with past due balances informing them of their balance, account standing, and future steps.
• Monitoring accounts for delinquencies and applying the appropriate treatment actions.
• Utilizing SMS, email, letters, direct calls, etc. to send reminders to customers regarding their delinquent balances.
• Review account aging reports and send those reports to the appropriate CSB team members.
• Work directly with CSB Provisioning, Billing, and Account Support teams on customer disputes.
• Create a monthly collection’s treatment schedule for the CSB LOB.
• Pull A/R aging reports delinquent accounts and proactively contact customer according to the collection’s treatment schedule.
• Send notification to the CSB account management teams prior to an account’s suspension of services.

• REQUIRED

  • High school diploma or recognized equivalent required.

  • Must have excellent written, oral communications skills, interpersonal skills, good reading, and basic math abilities.

  • Strong computer skills with a solid working knowledge of Excel, Word, and Outlook.

  • Must be able to work independently and make customer impacting decisions.

• PREFERRED

  • Some college or business training preferred.

  • One-year equivalent work experience preferred.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing computer screen.

Note: This is a brief description of the Revenue Assurance Fraud Analyst’s responsibilities and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment. Rev. 08/2024