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Application Support Specialist I

C Spire Wireless

C Spire Wireless

Customer Service
Nashville, TN, USA · Knoxville, TN, USA · Ridgeland, MS, USA · Birmingham, AL, USA
Posted 6+ months ago

Application Support Specialist I

Job Locations US-TN-Nashville | US-TN-Knoxville | US-MS-Ridgeland | US-AL-Birmingham
Posted Date 5 days ago(7/25/2024 4:48 PM)
Job ID
2024-10961
# of Openings
1
Category
Technology

Overview

The role of the Applications Support Specialist is to provide technical leadership and remote support to deliver excellent service to various C Spire. Three or more years of progressively technical experience is highly desired. We are looking for an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and can prioritize and execute tasks without micro-management. The role will involve providing leadership and technical direction to junior staff, while also solving some of the more advanced technical problems for our customers.

Responsibilities

Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

  • A relentless obsession to be the best in our industry
  • A winner mentality determined to outsmart and outdo competitors
  • A single-minded commitment to unbeatable customer experiences
  • An unapologetic passion for innovation and technology
  • An uncompromising drive toward continuous improvement
  • A steadfast devotion to doing the right thing the right way
  • A deep-seated dedication to accountability and ownership

Essential Duties and Responsibilities:

  • Managing Service Requests, Incidents, and Problems through a ticketing system
  • Ensure day to day operations of IT infrastructure
  • Answering Inbound Service Calls as necessary
  • Advanced troubleshooting and administration of Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD DS, DHCP, DNS, DFS, Print Server, File Server, etc.)
  • Administration and troubleshooting of Citrix servers
  • Administration and troubleshooting of Microsoft Azure
  • Basic system administration and troubleshooting of database technologies/software
  • Leading periodic technical meetings
  • Completion of a yearly training plan/required certifications
  • Work includes occasional weekend or after hours time, when necessary
  • Serve in on-call rotation
  • Any other task or duty as assigned or required

Qualifications

REQUIRED

  • Associates degree in Computer Science or a related technical field, or equivalent years of relevant technical experience.
  • Familiarity with basic networking technologies and concepts.

PREFERRED

  • Citrix Certifications or experience.
  • VMware Certifications or experience.
  • Administrator/Engineer level Microsoft Certifications
  • Leadership and management experience
  • Advanced experience in the following is helpful:
    • Windows 10
    • Microsoft Server 2012 or higher
    • Microsoft Active Directory
    • Microsoft Office Suite/O365
    • VMware and other hypervisors
    • Citrix
    • EMR/EHR/Practice Management Suites
    • Networking/Switching hardware

Work Conditions and Other Considerations:
Candidate should have reliable transportation, have the ability to lift 75 pounds, and should expect to spend a considerable amount of time seated throughout the day

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, pregnancy or national origin. On request, reasonable accommodations will be made for qualified individuals with disabilities. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability.
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