Assistant Manager RCM Training:

Content development Process training

Primary Responsibilities:

· Contribute to the organizational training and development strategy by providing recommendations on focus areas, required resources, and strategic priorities.

· Play a key role in shaping the training and development requirements for the organization.

· Planning trainings for new hires and existing staff basis availability of Trainers.

· Designing and implementing training programmes including identifying and assessing current and future needs.

· Meet and greet new hires that are part of training batches, open communication channels and address training concerns/onboarding issues.

· Periodically review of training content and share feedback with Content development team for any edits/ deletions.

· Validate batch reports and help conduct OJT reviews for the trainees with the stake holders.

· Handling internal BI of the training team along with dashboards and updating the same on a regular basis to have visibility of training progression.

· Track and share weekly updates with Training HOD and respective stakeholders.

· Address any training grievances received from stake holders on real time basis.

· Planning for KT calls in new transitions, preparing the SOP, PNP and sharing the knowledge with trainers for them to drive the same for the trainees.

· Follow escalation process for trainees in cases of discipline and behavioural issues.

Reporting and Role:

· Managing content development and training batches

· Reporting to Training Manager

Management