The Administrative Assistant Associate Analyst provides administrative support to an individual, team, department or group in an organization. Collects, reviews and analyzes data and prepares reports, charts, budgets, and other presentation materials utilizing word processing, spreadsheet, or specialized software.

Prepares and distributes reports or other communications on a regular schedule. Maintains files, databases, and archives of relevant records. Screens calls and responds to or routes routine inquiries from external or internal sources with appropriate correspondence or other messaging. Schedules and coordinates meetings, travel, and other group activities.

May manage expense reporting, invoicing, office supply inventory, or other routine processes. Requires a high school diploma.

Skills for Administrative Assistant Associate Analyst In addition to working as prescribed, specific responsibilities of this role include:

• Utilize system generated reports to make updates in internal and client systems
• Calculate an apply appropriate discount adjustments
• Ability to maintain confidentiality, verify addresses and stay within compliance
• Accurately enter data into assigned systems following establish processes and procedures
• Maintains accurate record keeping
• Is capable of printing reports
• Ability to communicate properly with team members and other internal customers
• Is able to work within general operating procedures and guidelines
• Proficient data entry
• Create reports, run them and update excel reports
• Able to run simple office equipment and troubleshoot
• Proficient communication skills and able to communicate using various platforms and methods
• Maintain an assigned schedule
• Ability to do simple excel duties
• Ability to organize a task
• Consistently maintain performance stats
• Shows aptitude for attention to detail - minimal mistakes or errors that require coaching
• Be a collaborative team member.
• Assist with additional tasks as assigned by supervisor or call center management.
• Be proficient in working directly in multiple client systems where applicable
• Develop proficiency in various AR Management procedures at the direction of Management (including but not limited to bad debt processes, bill hold reviews, account corrections, etc.)

Minimum Requirements:

Education/Experience/Certification Requirements

• High School Diploma or equivalent combination of education
• 1-3 years relevant experience needed.
• Proficient with technology accessing client and internal systems to update information.
• Strong excel and math skills and ability to complete calculations.
• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.

Working Environment/Physical Demands

Working Environment:

• General office environment: Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.
• If asked to work remotely it must be in an environment that is secure and free of interruptions.
• If working remotely, employees must meet company internet connectivity standards
• Periods of stress may occur.

Physical Demands:

• Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.
• Some walking and standing relative to interaction with other personnel.

Travel Requirements:

None Occasional Moderate Frequent Very Frequent

(25% or Less) (25% - 40%) (40% - 80%) (80% or more)

Other possible Unofficial Titles:

Unofficial titles may be given by the manager and used for calling cards and email signatures.

Individual Contributor