The Business Office Supervisor will be responsible for the daily supervision of one or more sections of clerical staff assigned to the patient accounts performing the duties of billing third party claims to various payers and collections of patient accounts. This role will repor to the Manager of Patient Financial Services.

• Supervises, assigns, coordinates, and evaluates the work of clerical staff performing complex billing and/or collection processes; monitors work flow and implements changes to maximize billing productivity; assists with establishing standards for work performance; ensures claims are billed timely and correctly to maximize reimbursements and increase cash flow.
• Confers with insurance representatives, internal and external agency staff and others on billing matters and answers questions that involve researching and abstracting technical data and detailed explanation of regulations, policies or procedures; refers matters that may require policy decisions to management.
• Confers with other departmental sections to assure timely and accurate flow of information necessary to patient account billing; reviews documents and system data for charge errors; participates on task forces and committees as assigned.
• Researches accounts; resolves or handles more difficult and complex billing problems, appeals, and complaints; troubleshoots system issues and recommends improvements.
• Trains staff in complex billing and collection procedures, policies and practices; orients new employees to billing and collections; researches and answers questions and applies billing and collection rules, regulations, and guidelines; updates staff to changes in policies, standards and regulations; disseminates information affecting other departments quickly and accurately.
• Prepares and audits claims, statements and reports from a variety of sources; performs technical clerical accounting work; monitors accounts and prepares reports.

MINIMUM QUALIFICATIONS

• Experience: Three years experience performing insurance billing, collection, or accounts receivable in a hospital environment within the last