The Billing Associate - COE plays a key role in ensuring timely, accurate, and compliant billing operations by analyzing billing data, metrics, and processes. This role supports financial reporting, investigates discrepancies, and recommends improvements to optimize revenue collection and reduce errors.

Collaborate across teams to resolve complex billing issues, ensure alignment with contractual terms, and contribute to process enhancements. Work is both independent and collaborative, involving moderately complex aspects of projects and requiring a strong understanding of billing systems, financial standards, and regulatory compliance.

These Goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to perform other job-related duties as required. Goals and objectives are subject to change.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Essential Functions:

• Prepare status reports to track billing activities
• Analyzes billing trends and recommends process improvements to optimize revenue collection, reduce errors, and improve payment times.
• Investigates and resolves billing discrepancies and errors.
• Provides billing data and analysis to support the development of financial statements or projections.
• Ensures invoices reflect negotiated payment terms and conditions and comply with financial policies, standards, and regulations.
• Collaborate with other internal teams (sales, operations, contracts, accounting, etc.) to ensure accurate and correct reporting of billing information
• Accurately calculate billable data from provided reports, ensure timely delivery to internal stakeholders

Minimum Requirements:

Education/Experience/Certification Requirements

• Bachelor’s Degree or equivalent
• 0-2 years’ experience in billing or related field
• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.
• Collaborate with business partners to gather necessary information to respond to customer inquiries
• Proficiency in billing processes and billing software.
• Experience with bookkeeping, invoice verification, and record keeping.
• Strong ability to perform ad hoc reporting and data analysis to support financial decision-making.
• Familiarity with GAAP standards and revenue recognition principles.
• Understanding of regulatory compliance and internal controls.
• Ability to research and respond to inquiries from internal and external stakeholders.
• Knowledge of contracting terms and conditions and their impact on billing.
• Skilled in process analysis and identifying opportunities for process improvement.

Preferred Qualifications:

• Experience working at SaaS / Software company
• Knowledgeable on accounting principles and account reconciliation

Working Environment/Physical Demands

Working Environment:

• General office environment: Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.
• Periods of stress may occur.

Physical Demands:

• Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.
• Some walking and standing relative to interaction with other personnel.

Travel Requirements:

None Occasional Moderate Frequent Very Frequent

(25% or Less) (25% - 40%) (40% - 80%) (80% or more)

Other possible Unofficial Titles:

Unofficial titles may be given by the manager and used for calling cards and email signatures.

Individual Contributor