The Billing Project Analyst will oversee the transformative initiatives through system enhancements, process optimization, and automation. In this mid-level role, you’ll play a critical part in ensuring accurate financial transactions, supporting operational excellence, and maintaining strong cross-functional collaboration. The Billing Project Analyst is both strategic and analytical, assisting their People Leader to identify and resolve complex billing-related operations. The Billing Project Analyst mentors and guides Billing Providers and Billing Representatives and provides support to complete tasks accurately and timely. Reporting to the Group Lead, Billing & CoE the Billing Project Analyst will assist with system implementation, backup to Billing Providers and Billing Representatives and drive process improvement.

These Goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to perform other job-related duties as required. Goals and objectives are subject to change.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Essential Functions:

• Lead on any system implementation billing related activities including identifying and troubleshooting issues, recommending effective solutions, and coordinating user acceptance testing to ensure seamless integration and functionality
• Plan and facilitates project meetings to align the project team to methods and goals and to track project tracks
• Drive continuous improvement of billing processes by analyzing current workflows and implementing enhancements by working closely with the Billing Team and Center of Excellence Team
• Act as the primary contact for billing-related matters for customers and internal stakeholders
• Lead initiatives to document, analyze, create, and re-engineer existing billing workflows for improved scalability and reduced manual effort
• Support billing operations by cross-training with team members and documenting current and new billing processes and systems
• Initiate and contribute to cross-functional projects focused on enhancing billing processes, upgrading systems, strengthening controls, and driving operational excellence
• Provide feedback to management relating to findings during billing review and other related activities and when appropriate, make recommendations for areas of development of staff needed
• Work closely with partners, legal, contract admin, support and other stakeholders to resolve any issues in a timely manner and ensure bills are accurate and complete
• Ensures invoices reflect negotiated payment terms and conditions and comply with financial policies, standards, and regulations and client billing information are accurate in the billing system
• Ad hoc projects and requests, as needed

Minimum Requirements:

Education/Experience/Certification Requirements

• Bachelor’s Degree in Finance, Business Admin. or equivalent
• 5+ years’ experience in billing or Shared Services functions (Ex: AR/Collections/Reconciliation/Order-to-Cash)
• Strong hands-on experience with ERP systems and Microsoft Excel
• Demonstrated experience leading or supporting the implementation of billing systems or automation tools to improve accuracy, efficiency, and compliance within billing operations
• Excellent communication (written and oral) and interpersonal skills
• Strong organizational, multi-tasking, and time-management skills
• Must be detail oriented, organized, and comfortable managing competing priorities
• Must be able to act both independently and as a team member
• Strong ability to perform ad hoc reporting and data analysis to support financial decision-making
• Familiarity with GAAP standards and revenue recognition principles
• Understanding of regulatory compliance and internal controls
• Ability to research and respond to inquiries from internal and external stakeholders
• Knowledge of contracting terms and conditions and their impact on billing
• Skilled in process analysis and identifying opportunities for process improvement

Preferred Qualifications:

• Experience working at SaaS / Software company
• Prior (in)direct experiences managing junior staff

Working Environment/Physical Demands

Working Environment:

• General office environment: Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.
• Periods of stress may occur.

Physical Demands:

• Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.
• Some walking and standing relative to interaction with other personnel.

Travel Requirements:

None X Occasional Moderate Frequent Very Frequent

(25% or Less) (25% - 40%) (40% - 80%) (80% or more)

Other possible Unofficial Titles:

Unofficial titles may be given by the manager and used for calling cards and email signatures.

Individual Contributor