Organizational Performance & Enablement Director- 6 month contract-(CA)
American HealthTech
Mississauga, ON, Canada · Remote
Posted on Oct 7, 2025
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
About the team:
The Product Operations team is a mix of remote and hybrid employees across North America. The Product Operations team plays a crucial role in supporting product management and Engineering to ensure that product development and delivery run smoothly and effectively. Their responsibilities sit at the intersection of product, engineering, customer success, marketing and business operations.
About the role:
The Organization Performance & Enablement Director will be dedicated to building and sustaining a high-performing, collaborative, and execution-focused culture across the Product and Engineering team. This is a unique role focused not on functional ownership of Engineering or Product delivery itself, but on unlocking the maximum potential of its people and teams.
Key Responsibilities:
- Design and drive the practices, rituals, and operating models that create a culture of accountability, collaboration, and innovation across engineering, product, and UX.
- Align approach and practices with enterprise culture frameworks, values language, recognition and engagement strategy.
- Coaches Product & Engineering leaders on team dynamics, ownership, and execution mindset.
- Align with enterprise leadership development philosophy, programs, and tools.
- Partner with the CPTO and leadership team to continuously optimize operating model decision-making, collaboration, and processes to maximize impact.
Qualifications & Skills:
- Proven track record of building high-performing teams across diverse contexts
- Strong data-driven mindset with the ability to define and measure organizational performance.
- Passion for creating environments where talent thrives and business impact accelerates.
Bonus Skills:
- Experience establishing systems that foster both creativity and disciplined execution at scale.
- Exceptional facilitation, coaching, and influence skills with leaders and teams.
- Proficient with Agile Methodologies at both team and program levels.
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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
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