Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:

• Possess excellent understanding of Application Support processes and customer service expectations and can mentor fellow peers to ensure consistency in the delivery of quality customer support.
• Capable of independent application support situation resolution for more difficult customer needs, escalated issues, and/or client retention efforts.
• Supervisory responsibilities are not part of this role.
• Demonstrates ability to address customer service escalations and/or issues independently.
• Collaborate with fellow peers and/or management to ensure accurate and valuable feedback is obtained that translate into efficient solutions.
• Able to provide suggestions and feedback to improve upon Application support processes that translate into effective and timely customer service resolutions.
• Displays a professional demeanor, calm and friendly disposition even during high levels of stress and work demands.
• Consistently demonstrates excellent verbal and written communication skills.
• Effectively communicates customer concerns regarding service and/or escalated. complaint inquiries to management when appropriate to ensure timely and correct resources are applied.
• Diligently works on tasks and/or projects assigned by management members.
• Participates in the on-call rotation as per department guidelines and functions independently while on call.
• Demonstrates a broad understanding of TruBridge EHR application(s) assigned to for customer service support.
• Demonstrates a broad level of independent decision making with confidence and accuracy with both internal and external customers.
• Comprehensive understanding of TruBridge EHR applications best practices and ability to apply that knowledge to address customer service questions and needs.
• Collaborate with fellow peers from various departments to ensure application issues are addressed in a timely and efficient manner.
• Eagerly seeks educational opportunities and strives to improve upon presentation skills.
• Able to respond in a timely manner to all requests from the leadership team and able to independently establish appropriate deadlines to ensure timely completion of assigned tasks and/or projects.
• Conducts advanced level of training for internal and external customer needs.
• Able to complete thorough testing and troubleshooting in our in-house directory.
• Maintains an understanding of TruBridge project roadmaps.
• Promotes a positive team/work environment and exhibits strong leadership qualities.
• Provides solutions to more complex problems in situations that infrequently occur based on practice and existing procedures.
• Impacts the quality and effectiveness of the team.

Minimum Requirements:

Education/Experience/Certification Requirements

• Experience in Medications, Order Management, Prescription Entry, EPCS, etc. or other healthcare-related functions.
• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.
• College degree preferred or relevant work experience.
• Must possess excellent customer services skills, including phone etiquette.
• Must possess strong organizational, communication, and verbal presentation skills.
• Must possess strong computer skills including Word, Excel, and Outlook.

Preferred Qualifications:

• Minimum of three (3) years of experience with customer service including but not limited to sales, implementation, and support of the TruBridge EHR services.
• Familiarity with the operations of a healthcare facility.

Working Environment/Physical Demands

Working Environment:

• General office environment: Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.
• Periods of stress may occur.
• Work from home environment.

Physical Demands:

• Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.
• Some walking and standing relative to interaction with other personnel.

Why join our team?

• Work remotely with a work/life balance approach
• Robust benefits offering, including 401(k)
• Generous time off allotments
• 10 paid holidays annually
• Employer-paid short term disability and life insurance
• Paid Parental Leave

Travel Requirements:

Occasional (25% or Less)