• Understanding the strategic perspective on business and clients, to drive overall roadmap alignment and prioritize strategic initiatives that enable growth and employee performance.
• Analyzes processes and implements innovative solutions to streamline operations and enhance client satisfaction.
• Use data analytics to identify areas for improvement and track progress to ensure client satisfaction.
• Work closely with Product managers/owners to ensure that the squads work with is aligned to organizational goals
• Act as a liaison between the team and upper management by driving collaboration across Product Owners and provide day-to-day guidance on objectives, priorities, and tasks to remove barriers.
• Collaborate with other Area Leads and key stakeholders within the company for overall roadmap alignment.
• Focused on client needs and building relationships to increase Net Promoter Score
• Market awareness with the ability to connect and influence business decision that help us achieve our business objectives.
• People Management:
  • Coach and mentor team members to enhance their skills and career growth.
    • Identify strengths and areas for improvement, providing constructive feedback
    • Foster a culture of continuous learning and development
    • Clearly articulate goals, expectations, and organizational vision
  • Foster high performing teams through ensuring measurable goals are set and team performance is tracked.
    • Conduct regular performance reviews and recognize achievements
    • Address underperformance with actionable improvement plans
    • Mediate and resolve conflicts within the team
    • Guide and help team navigate change

Education/Experience/Certification Requirements

• Strong understanding of healthcare technology and operational workflows.

• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.