The Healthcare Solutions Analyst is responsible for advising healthcare facilities on improving efficiency, quality of care, and revenue. They have a good understanding of the healthcare industry and its policies, regulations, and trends. The Healthcare Solutions Analyst will evaluate healthcare facilities and providers to identify areas of improvement. Develop and implement strategies to improve efficiency, quality of care and revenue. Provide training and guidance to healthcare professionals on best practices and policies to ensure adoption and utilization of our products and services through the successful implementation and deployment of our solution and documenting the technology integrations or migrations steps. The Healthcare Solutions Analyst is responsible for defining the system solutions based on the customer’s needs, costs and required integration with existing or new applications, systems or platforms. This role provides both business and technical expertise to support the analysis, implementation, and maintenance of deliverables for TruBridge

Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:

• Expanded conceptual and practical knowledge of our products and the ability to communicate them.
• Research, identify, select and test technology products required for our solution implementation and delivery.
• Deploy software applications, operating systems, and other necessary tools on devices, if applicable
• Perform pre-installation assessments to ensure site readiness.
• Install and configure hardware (servers, networking devices, workstations, etc.) at customer sites.
• Deploy software applications, operating systems, and other necessary tools on devices.
• Evaluate technical infrastructure at customer locations to recommend necessary upgrades or modifications.
• Understands the business needs of the prospect/customer. Understands key business drivers for implementation and integration of TruBridge’s products
• Is involved and helping a range of customers and colleagues on projects within your own team by working within guidelines and policies.
• May Prepare and/or presents materials to support the sales and training process
• Demonstrates the features and function of the solution
• Articulates the value proposition
• Ability to pivot and answer questions thoroughly
• Create and manages implementation project plans
• Collaborates with content, training and engineering teams
• Answer customer and partner support calls and emails
• Provides informal guidance to team members at times.
• Escalate issues that are unable to be resolved
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.
• Demonstrates expertise in a specific application
• Keeps abreast of new software updates and maintains accurate implementation documentation.
• Enhances client training and consulting activities by consistently applying business and industry knowledge and concepts.
• Understands the interface functions and a greater familiarity with multiple Trubridge applications and interface methods which may include: HL7, API technology
• Provides timely follow-up with clients after training sessions (e.g. answer questions, respond to requests for information, etc.).
• Augments client training activities by educating and/or demonstrating the impact TruBridge’s software solution will have on workflow.
• Monitors expect / follow-up dates for assigned implementation orders and situations; and alerts management of timeline changes.

Minimum Requirements:

Education/Experience/Certification Requirements

• Demonstrated experience implementing API and/or HL7 technology
• Project management
• Technical consulting
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Bachelor’s degree (or equivalent experience) in Healthcare Administration, Public Health, Business Administration or related field
• 2-4+ years of consulting experience
• Experience with MS Office software - Excel, Word, etc
• Excellent communication (written and oral) and interpersonal skills.

Why Join Our Team?

If you join us, you will receive:

• Work remotely with a work/life balance approach
• Robust benefits offering, including 401(k)
• Generous time off allotments
• 10 paid holidays annually
• Employer-paid short term disability and life insurance
• Paid Parental Leave