The Interface Manager is responsible for the day-to-day management of assigned interface team members as well as the work that is assigned to the team. This position works closely with other Interface Team Leads and leadership to ensure that the teams are meeting set corporate goals and objectives. The Team Lead should have an understanding of services, customer operations and interface technologies. The ideal candidate has a passion for inspiring teams and leading them to success.

Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:

• Ability to drive the team to a higher level of performance
• Focus on customer success, integrity and team responsiveness
• Lead day to day operations of the team
• Effectively manage direct reports as well as global resources
• Ensures continuity among people, process and technology pertinent to the business unit
• Lead team by constantly improving design, implementation and support processes
• Able to interact with, leverage, effectively integrate and deploy a global workforce model
• Collaborate in process improvement across the department where process performance, roles and responsibilities, policies, procedures and technology are reviewed and enhanced
• Industry knowledge in: HL7, FHIR and API integration
• Oversees the definition, documentation, prioritizing and implementation of third-party integrations
• Serves as a key resource for interoperability initiatives; resolves problems or questions referred by team personnel
• Manages the delivery of interface services
• Sets and communicates priorities across the team
• Helps to inform cost estimates for current and proposed projects
• Plans and coordinates project schedules and related activities of team
• Responsible for recruiting, developing, and retaining team talent
• Stay abreast of new technologies and suggest/implement improvements to TruBridge interfaces
• Maintain a high level of customer satisfaction regarding interface design (spec review, spec update and PE generation and installation
• Ensure deadlines for projects, installs and expect dates are met
• Regularly evaluate staff and processes for improvement
• Provide leadership and authoritative decision-making skills
• Rotate role as 'manager on-call' with the Interface management team

Staff Management

Responsible for ensuring area of responsibility has the talent and resources to meet short- and long-term organizational goals as well as ensuring maximum productivity and performance. Responsibilities include, but are not limited to:

• Proactively recruit, screen, and select candidates for current and future resource requirements.
• Effectively orient new hires to ensure a positive and productive employee engagement experience.
• Ensure structure and hiring plans (within budget) are appropriate for performance and productivity levels required.
• Utilize the company’s performance management program as designed to align individual performance to overall performance objectives. Meet all completion requirements at a high quality level. Provide ongoing performance feedback. Identify and take appropriate action for non-performance.
• Ensure each employee has a yearly performance review that is reviewed with employee and the review to be sent to Human Resources each year.
• Ensure each employee has a clear and thorough understanding of their role and responsibilities. Keep job descriptions current for each position.
• Actively support and participate in organizational development and training programs. Meet all completion requirements at a high quality level.
• Mentor, guide, and coach direct reports in order to expand their capabilities and performance.
• Communicate all corporate matters in a positive and timely manner as directed by Corporate Communications or senior managements.
• Administer all internal policies and procedures in accordance with corporate, human resources, budgetary, and finance guidelines. Ensure accuracy of staff data records.
• Comply with all employment laws and regulations including, but not limited to, equal employment opportunities for all.

Minimum Requirements:

Education/Experience/Certification Requirements

• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.
• 4-year degree or equivalent
• Knowledge of HL7 / ability to read specifications
• 3-5 years experience in interoperability, product development, or similar role
• Excellent project management skills
• Strong analytical and research skills
• Creative problem solver with outside-the-box thinking
• Ability to work independently and as part of a team

Preferred Qualifications:

• Experience in healthcare interoperability or adjacent space
• Experience working with a team comprised of a global workforce

Why Join Our Team?

If you join us, you will receive:

• Work remotely with a work/life balance approach
• Robust benefits offering, including 401(k)
• Generous time off allotments
• 10 paid holidays annually
• Employer-paid short term disability and life insurance
• Paid Parental Leave