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IT Help Desk Support Specialist

American HealthTech

American HealthTech

IT, Customer Service
United States · Remote
Posted on Tuesday, July 2, 2024

TruBridge is searching for an Entry level desktop/server technician with a support background and good communication skills to provide front line technical support of our applications and products in the rural healthcare market of Hospitals, Clinics and Long Term Care Facilities.

Job Summary:

Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes) | Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center | Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems | Maintains a troubleshooting tracking log ensuring timely resolution of problems

An ideal candidate would:

  • Be able to produce working solutions to both technical and non-technical problems that are presented.
  • Be able to narrow down the root cause of issues when troubleshooting
  • Begin approaching solutions to problems as the sum of multiple parts, not simply atomic tasks.
  • Be proficient in applying new patterns and techniques - able to provide outside of the box troubleshooting to new problems.
  • Be involved in support discussions from a technical standpoint, taking many factors into consideration.
  • Be able to take on responsibilities outside of the traditional support role when necessary.
  • Take initiative and demonstrates maturing troubleshooting practices

Essential Functions:

  • Provide client software, server components, peripheral software and hardware support for TruBridge EHR products.
  • Install and troubleshoot Apache web based applications.
  • Assist with network setup, security and communications.
  • Provide support for Terminal Server and VDI systems.
  • Support image acquisitions, storage, conversion and printing.
  • Provide Active Directory management.
  • Provide AIX Server support and assist with data migrations.
  • Support both Linux and Windows server environments, networking, file systems, and backups.
  • Assist in troubleshooting escalated tickets and work with development on a resolution.
  • ·Create a collaborative environment with other team members to ensure the team's overall effectiveness
  • Identify and communicate potential risks and roadblocks
  • Shows ability to meet team commitments.
  • Able to use support tools on a day to day basis.
  • Becoming more self-reliant, especially on team related items.

Requirements:

  • Bachelor's Degree in a Technical field of study or equivalent work experience
  • Educational or practical work in Linux or Windows Servers, Networking, Desktop Support etc.
  • Ability to be flexible and work analytically in a problem-solving collaborative environment
  • Excellent communication and interpersonal skills
  • Strong organizational, multi-tasking, and time-management skills
  • Must be detail oriented and able to follow through on issues to resolution
  • Must be able to act both independently and as a team member
  • Ability to convey technical processes and terminology into easy to understand language.
  • Willingness to learn and accept mentoring
  • Carrying ~50lbs or less
  • Occasional Travel - 25% or less

Why Join Our Team?

If you join us, you will receive:

  • Work remotely with a work/life balance approach
  • Robust benefits offering, including 401(k)
  • Generous time off allotments
  • 10 paid holidays annually
  • Employer-paid short term disability and life insurance
  • Paid Parental Leave