The Interface Group Lead will spearhead our interface business in support of the Trubridge EHR. This leader must have a deep understanding of services, customer operations, transformative technologies, and broad business acumen. The ideal candidate has a passion for inspiring teams and stakeholders by articulating value in a simplistic way to champion best practices that advance business outcomes.

Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:

• Ability to drive the interface organization to a higher level of performance
• Focus on customer success, integrity and departmental responsiveness
• Lead day to day operations of the interface department
• Ensures continuity among people, process and technology pertinent to the business unit
• Lead interface teams by constantly improving design, implementation and support processes
• Able to interact with, leverage, effectively integrate and deploy a global workforce model
• Drive process improvement across the department where process performance, roles and responsibilities, policies, procedures and technology are reviewed and enhanced
• Deep industry knowledge in: HL7, FHIR and API integration
• Collaboration with sales, strategy, product development, key clients and vendors
• Oversees the definition, prioritizing, implementation and support of third-party integrations
• Serves as a key resource for interoperability initiatives; resolves problems or questions referred by personnel at all levels
• Manages the delivery of interface services
• Sets and communicates priorities across the department
• Prepares cost estimates for current and proposed projects, reflecting staff and equipment requirements
• Plans and coordinates project schedules and related activities
• Prepares long and short-range plans for integration application efforts, integration development, systems maintenance, production activities and for necessary support resources.
• Facilitates the identification of and disbursement of requirements to units
• Develops and implements necessary security related procedures
• Reviews and prioritizes interface and data extract requests
• Responsible for recruiting, developing, and retaining talent
• Stay abreast of new technologies and suggest/implement improvements to TruBridge interfaces
• Maintain a high level of customer satisfaction regarding interface design (spec review, spec update and PE generation), installation and support by regularly interacting with customers
• Ensure deadlines for projects, installs and expect dates are met and resources are adjusted appropriately to accommodate changes within the company/department
• Works closely with Interface Services administration, compliance, product owners, IT, and user groups in defining, prioritizing, and executing third-party integrations and streamlined processes.
• Facilitates tracking unit level work
• Plans and coordinates project schedules and related activities
• Guides coding, testing, installation, debugging and documentation of systems developments and/or enhancements
• Plans and recommends changes to the capacity of the Interface Engine operating system or its configuration.
• Collaborate with leadership from other units and divisions to ensure interfaces are well-integrated and knowledge is shared regarding impact of/on each area
• Provide insight to TruBridge leadership regarding interface initiatives
• Regularly evaluate staff and processes for improvement
• Manages department budgets and recommends budgetary and resource allocations
• Provides financial status reports (revenue, backlog, margin, etc)
• Provide leadership and authoritative decision-making skills.
• Leads Data Governance initiatives as assigned
• Participates in HIT vendor consortium activities and committees.
• Rotate role as 'manager on-call' with the Interface management team

Staff Management

Responsible for ensuring area of responsibility has the talent and resources to meet short- and long-term organizational goals as well as ensuring maximum productivity and performance. Responsibilities include, but are not limited to:

• Proactively recruit, screen, and select candidates for current and future resource requirements.
• Effectively orient new hires to ensure a positive and productive employee engagement experience.
• Ensure structure and hiring plans (within budget) are appropriate for performance and productivity levels required.
• Utilize the company’s performance management program as designed to align individual performance to overall performance objectives. Meet all completion requirements at a high quality level. Provide ongoing performance feedback. Identify and take appropriate action for non-performance.
• Ensure each employee has a yearly performance review that is reviewed with employee and the review to be sent to Human Resources each year.
• Ensure each employee has a clear and thorough understanding of their role and responsibilities. Keep job descriptions current for each position.
• Actively support and participate in organizational development and training programs. Meet all completion requirements at a high quality level.
• Mentor, guide, and coach direct reports in order to expand their capabilities and performance.
• Communicate all corporate matters in a positive and timely manner as directed by Corporate Communications or senior managements.
• Administer all internal policies and procedures in accordance with corporate, human resources, budgetary, and finance guidelines. Ensure accuracy of staff data records.
• Comply with all employment laws and regulations including, but not limited to, equal employment opportunities for all.

Minimum Requirements:

Education/Experience/Certification Requirements

• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.
• 4-year degree or equivalent
• Knowledge of HL7 / ability to read specifications
• Experience managing multiple teams across disciplines
• 3-5 years experience in interoperability, product development, or similar role
• Excellent project management skills
• Strong analytical and research skills
• Creative problem solver with outside-the-box thinking
• Ability to work independently and as part of a team

Preferred Qualifications:

• Proven leadership in healthcare interoperability or adjacent space
• Experience in vendor and client relationship management

Why join our team?

• Work remotely with a work/life balance approach
• Robust benefits offering, including 401(k)
• Generous time off allotments
• 10 paid holidays annually
• Employer-paid short term disability and life insurance
• Paid Parental Leave