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Group Lead, Client Implementation

American HealthTech

American HealthTech

United States · Remote
Posted on Wednesday, June 19, 2024

The Interface Group Lead will spearhead our interface business in support of the Trubridge EHR. This leader must have a deep understanding of services, customer operations, transformative technologies, and broad business acumen. The ideal candidate has a passion for inspiring teams and stakeholders by articulating value in a simplistic way to champion best practices that advance business outcomes.

Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:

  • Ability to drive the interface organization to a higher level of performance
  • Focus on customer success, integrity and departmental responsiveness
  • Lead day to day operations of the interface department
  • Ensures continuity among people, process and technology pertinent to the business unit
  • Lead interface teams by constantly improving design, implementation and support processes
  • Able to interact with, leverage, effectively integrate and deploy a global workforce model
  • Drive process improvement across the department where process performance, roles and responsibilities, policies, procedures and technology are reviewed and enhanced
  • Deep industry knowledge in: HL7, FHIR and API integration
  • Collaboration with sales, strategy, product development, key clients and vendors
  • Oversees the definition, prioritizing, implementation and support of third-party integrations
  • Serves as a key resource for interoperability initiatives; resolves problems or questions referred by personnel at all levels
  • Manages the delivery of interface services
  • Sets and communicates priorities across the department
  • Prepares cost estimates for current and proposed projects, reflecting staff and equipment requirements
  • Plans and coordinates project schedules and related activities
  • Prepares long and short-range plans for integration application efforts, integration development, systems maintenance, production activities and for necessary support resources.
  • Facilitates the identification of and disbursement of requirements to units
  • Develops and implements necessary security related procedures
  • Reviews and prioritizes interface and data extract requests
  • Responsible for recruiting, developing, and retaining talent
  • Stay abreast of new technologies and suggest/implement improvements to TruBridge interfaces
  • Maintain a high level of customer satisfaction regarding interface design (spec review, spec update and PE generation), installation and support by regularly interacting with customers
  • Ensure deadlines for projects, installs and expect dates are met and resources are adjusted appropriately to accommodate changes within the company/department
  • Works closely with Interface Services administration, compliance, product owners, IT, and user groups in defining, prioritizing, and executing third-party integrations and streamlined processes.
  • Facilitates tracking unit level work
  • Plans and coordinates project schedules and related activities
  • Guides coding, testing, installation, debugging and documentation of systems developments and/or enhancements
  • Plans and recommends changes to the capacity of the Interface Engine operating system or its configuration.
  • Collaborate with leadership from other units and divisions to ensure interfaces are well-integrated and knowledge is shared regarding impact of/on each area
  • Provide insight to TruBridge leadership regarding interface initiatives
  • Regularly evaluate staff and processes for improvement
  • Manages department budgets and recommends budgetary and resource allocations
  • Provides financial status reports (revenue, backlog, margin, etc)
  • Provide leadership and authoritative decision-making skills.
  • Leads Data Governance initiatives as assigned
  • Participates in HIT vendor consortium activities and committees.
  • Rotate role as 'manager on-call' with the Interface management team

Staff Management

Responsible for ensuring area of responsibility has the talent and resources to meet short- and long-term organizational goals as well as ensuring maximum productivity and performance. Responsibilities include, but are not limited to:

  • Proactively recruit, screen, and select candidates for current and future resource requirements.
  • Effectively orient new hires to ensure a positive and productive employee engagement experience.
  • Ensure structure and hiring plans (within budget) are appropriate for performance and productivity levels required.
  • Utilize the company’s performance management program as designed to align individual performance to overall performance objectives. Meet all completion requirements at a high quality level. Provide ongoing performance feedback. Identify and take appropriate action for non-performance.
  • Ensure each employee has a yearly performance review that is reviewed with employee and the review to be sent to Human Resources each year.
  • Ensure each employee has a clear and thorough understanding of their role and responsibilities. Keep job descriptions current for each position.
  • Actively support and participate in organizational development and training programs. Meet all completion requirements at a high quality level.
  • Mentor, guide, and coach direct reports in order to expand their capabilities and performance.
  • Communicate all corporate matters in a positive and timely manner as directed by Corporate Communications or senior managements.
  • Administer all internal policies and procedures in accordance with corporate, human resources, budgetary, and finance guidelines. Ensure accuracy of staff data records.
  • Comply with all employment laws and regulations including, but not limited to, equal employment opportunities for all.

Minimum Requirements:

Education/Experience/Certification Requirements

  • Excellent communication (written and oral) and interpersonal skills.
  • Strong organizational, multi-tasking, and time-management skills.
  • Must be detail oriented and able to follow through on issues to resolution.
  • Must be able to act both independently and as a team member.
  • 4-year degree or equivalent
  • Knowledge of HL7 / ability to read specifications
  • Experience managing multiple teams across disciplines
  • 3-5 years experience in interoperability, product development, or similar role
  • Excellent project management skills
  • Strong analytical and research skills
  • Creative problem solver with outside-the-box thinking
  • Ability to work independently and as part of a team

Preferred Qualifications:

  • Proven leadership in healthcare interoperability or adjacent space
  • Experience in vendor and client relationship management

Why join our team?

  • Work remotely with a work/life balance approach
  • Robust benefits offering, including 401(k)
  • Generous time off allotments
  • 10 paid holidays annually
  • Employer-paid short term disability and life insurance
  • Paid Parental Leave