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Client Implementation Specialist (Ancillary Applications)

American HealthTech

American HealthTech

IT
United States · Remote
Posted on Tuesday, June 11, 2024

This job assists in all aspects of the Implementation including, but not limited to, planning, training reporting, documentation, communication, and issue resolution. Additional responsibilities encompass mentorship, team leadership, maintain development and education on updates in the software including, but not limited to promoting interoperability , as well as other tasks requiring leadership skills, collaborative communication between departments, and proactive conflict resolution.

Essential Functions: In addition to working as prescribed in our Performance Factors, specific responsibilities of this role include:

  • Complete situations/support cases/assigned projects or implementations unassisted
  • Familiarity with multiple applications
  • Be accessible as a resource to team members and team
  • Handle special projects as assigned by management
  • Excellent verbal and written communication skills with both internal and external customers
  • Active and attentive listening skills – be agile
  • Ability and willingness to work in a team setting Excellent organizational and time management skills
  • Ability to receive and apply feedback, particularly related to quality
  • Ability to display a friendly, calm and professional demeanor at all times, even under times of high stress
  • Assist in all aspects of the Implementation including by not limited to: planning, reporting, communication and issue resolution with minimal guidance.
  • Keeps abreast of new software updates and maintains accurate implementation documentation.
  • Can be relied upon to achieve optimal outcomes, sustains a high achievement level.
  • Assess the needs and capabilities of a client utilizing knowledge and experience of TruBridge solutions to guide the client through the Change Management cycle during the Implementation.
  • Ability to answers client questions and responds to information requests.
  • Deploys and utilizes TruBridge Best Practice Implementation Methodology.
  • Submits status and project time reports weekly or as requested by management.

Minimum Requirements

  • Education/Experience/Certification Requirements
  • Excellent communication (written and oral) and interpersonal skills.
  • Strong organizational, multi-tasking, and time-management skills.
  • Must be detail oriented and able to follow through on issues to resolution.
  • Must be able to act both independently and as a team member.
  • Willingness to travel as needed - Up to 75% overnight

Preferred Qualifications:

  • Proven leadership skills; ability to self-manage; excellent time management skills;
  • Must be detail-oriented and able to follow through on issues to resolution.
  • Must possess excellent communication (written and oral) and interpersonal skills
  • Successful experience Implementing or Supporting Evident applications.
  • Excellent time management skills; exceptional ability to identify and track issues and drive them to a conclusion; high level of initiative; high level of communication skills, both written and verbal; good interpersonal skills.
  • Intermediate knowledge of Windows OS, networking topologies, and PC/Server hardware.
  • Experience in a healthcare business office or patient access setting

Why Join Our Team?

If you join us, you will receive:

  • Work remotely with a work/life balance approach
  • Robust benefits offering, including 401(k)
  • Generous time off allotments
  • 10 paid holidays annually
  • Employer-paid short term disability and life insurance
  • Paid Parental Leave