The Technical Support Provider assist internal and external customers with the implementation process and work hand-in-hand with all levels of the customer’s staff, and employees throughout the implementation process. Assist customer with on-going support and troubleshooting for all applications that have been installed

Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:

• Assist customers with ongoing support, troubleshooting issues, and training related to the TruBridge RCM software.
• Keep situations/support cases updated according to team policies
• Resolve situations or complete implementations with assistance
• Receive feedback from customers and co-workers constructively
• Conduct client training/support according to team policies
• Maintain strong written and oral communication skills
• Other duties as assigned

Minimum Requirements:

Education/Experience/Certification Requirements

• High degree of self-motivation, strong organizational skills, ability to positively represent the company.
• Above average oral and written communication skills, can work independently and has high degree of critical thinking skills
• 2-year degree or equivalent experience

Preferred Qualifications:

• Other industry Claim Scrubber or EHR experience
• Professional Certifications

Why join our team?

If you join us, you will receive:

• Work remotely with a work/life balance approach
• Robust benefits offering, including 401(k)
• Generous time off allotments
• 10 paid holidays annually
• Employer-paid short term disability and life insurance
• Paid Parental Leave