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Technical Support Provider

American HealthTech

American HealthTech

IT, Customer Service
United States · Remote
Posted on Thursday, June 6, 2024

The Technical Support Provider assist internal and external customers with the implementation process and work hand-in-hand with all levels of the customer’s staff, and employees throughout the implementation process. Assist customer with on-going support and troubleshooting for all applications that have been installed

Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:

  • Assist customers with ongoing support, troubleshooting issues, and training related to the TruBridge RCM software.
  • Keep situations/support cases updated according to team policies
  • Resolve situations or complete implementations with assistance
  • Receive feedback from customers and co-workers constructively
  • Conduct client training/support according to team policies
  • Maintain strong written and oral communication skills
  • Other duties as assigned

Minimum Requirements:

Education/Experience/Certification Requirements

  • High degree of self-motivation, strong organizational skills, ability to positively represent the company.
  • Above average oral and written communication skills, can work independently and has high degree of critical thinking skills
  • 2-year degree or equivalent experience

Preferred Qualifications:

  • Other industry Claim Scrubber or EHR experience
  • Professional Certifications

Why join our team?

If you join us, you will receive:

  • Work remotely with a work/life balance approach
  • Robust benefits offering, including 401(k)
  • Generous time off allotments
  • 10 paid holidays annually
  • Employer-paid short term disability and life insurance
  • Paid Parental Leave