As the Group Lead Invoice to Cash you are responsible for the strategic management and the day-to-day operations of the billing, credit and collection, and cash application process. The key responsibilities include but are not limited to ensuring timely and accurate billings, establishing and meeting monthly collections targets, new account processing, customer negotiations, past due accounts, policies and processes.

Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:

• Lead the Billing, Credit and Collections, and Cash Application team, establish and monitor monthly department and individual collection goals, based on measurable results
• Manage the day-to-day operations of the team and be the go-to person for the day-to-day operational support of the team, provide guidance, analysis and resolve issues
• Focus on KPIs to ensure customer payments are made according to agreed terms
• Manage accounts receivable aging and bad debt reserves and write-offs
• Support cash application team to ensure timely and accurate cash application
• Coordination of dispute resolution in cooperation with Sales, Operations and Legal functions
• Lead the team to peak performance, streamline processes, drive change, generate efficiencies and establish, improve and document credit and collections related processes and controls in alignment with Company policies
• Support Corporate Controller in cash management and forecasting processes
• Conduct analysis and full understanding of customer base and related risk, review hold and blocked lists
• Manage the interaction and communication with credit and collections agencies
• Evaluate proper staffing levels and facilitate the staffing, training, motivation and development of the team
• Strong leadership experience with an analytical, collaborative, and positive mindset

Staff Management

Responsible for ensuring area of responsibility has the talent and resources to meet short- and long-term organizational goals as well as ensuring maximum productivity and performance. Responsibilities include, but are not limited to:

• Proactively recruit, screen, and select candidates for current and future resource requirements.
• Effectively orient new hires to ensure a positive and productive employee engagement experience.
• Ensure structure and hiring plans (within budget) are appropriate for performance and productivity levels required.
• Utilize the company’s performance management program as designed to align individual performance to overall performance objectives. Meet all completion requirements at a high quality level. Provide ongoing performance feedback. Identify and take appropriate action for non-performance.
• Ensure each employee has a yearly performance review that is reviewed with employee and the review to be sent to Human Resources each year.
• Ensure each employee has a clear and thorough understanding of their role and responsibilities. Keep job descriptions current for each position.
• Actively support and participate in organizational development and training programs. Meet all completion requirements at a high quality level.
• Mentor, guide, and coach direct reports in order to expand their capabilities and performance.
• Communicate all corporate matters in a positive and timely manner as directed by Corporate Communications or senior managements.
• Administer all internal policies and procedures in accordance with corporate, human resources, budgetary, and finance guidelines. Ensure accuracy of staff data records.
• Comply with all employment laws and regulations including, but not limited to, equal employment opportunities for all.

Minimum Requirements:

Education/Experience/Certification Requirements

• Minimum of 5 years of experience in a similar role
• Bachelor’s/Master’s degree in Business or Accounting
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.
• Occasional travel 25% or less

Skills/ Competencies

• Advanced MS Excel skills
• External and internal customer-orientation and engagement
• Strong communication, interpersonal, , and problem solving skills
• Demonstrated leadership and motivational skills
• Analytical and organizational abilities
• Solid time management capabilities
• High level of professionalism
• Sound judgment, with ability to make measured risk decisions

Why Join Our Team?

If you join us, you will receive:

• Work remotely with a work/life balance approach
• Robust benefits offering, including 401(k)
• Generous time off allotments
• 10 paid holidays annually
• Employer-paid short term disability and life insurance
• Paid Parental Leave