Description

The ideal candidate will be experienced / background in a finance role with an understanding of finance operations and will have experience in relationship management. He/she will have problem solving skills with the focus on improving the processes and strengthening the relationships with the vendors. The candidate will have action-driven approach and will require to work proactively on issues on vendor’s account while identifying areas of improvement.

Working Conditions:
- Normal Office Environment.
- Report daily to the Pasay office.
- This role will primarily be reporting on a mid-shift and may also be requested to be on shifting schedule from time to time.
- Work during Holidays as may be required by the Company.
- May be asked to render overtime on critical and peak times as may be required by the Business.


Key job responsibilities
Responsibilities include, but are not limited to:
- Resolve complex vendor inquiries within defined timelines, ensuring accurate and thorough outcomes.
- Meet or exceed all applicable process metrics consistently.
- Identify and address root causes of recurring issues to prevent reoccurrence.
- Manage vendor communications through inbound email and outbound calls.
- Respond accurately and promptly to inquiries from internal stakeholders and external vendors, maintaining strong working relationships.
- Drive proactive coordination with vendors and internal teams to resolve queries and issues efficiently.
- Investigate and resolve vendor disputes, addressing underlying pain points with actionable solutions.
- Deliver prompt, detailed, and customer-focused service to vendors at all times.
- Escalate issues appropriately to direct managers and/or senior leadership when required.
- Handle inquiries across multiple languages as assigned, maintaining primary communication in the designated language.
- Support additional projects and duties as assigned.