Description

Lead and oversee a team dedicated to investigating and addressing abuse reports ensuring user safety and trust while maintaining platform integrity. This role combines operational leadership, strategic thinking, and abuse prevention expertise.

Key job responsibilities
- Manage and develop a team of ~12 investigation specialists in Report Abuse, focusing on performance optimization, mentorship, and career growth opportunities
- Identify and implement AI-driven solutions to enhance investigation efficiency, automate routine tasks, and improve accuracy of abuse detection
- Drive operational excellence through metric analysis, process improvements, and implementation of best practices
- Collaborate with cross-functional teams (Legal, Policy, Engineering) to enhance abuse detection and resolution systems
- Develop and maintain standard operating procedures for abuse investigation and resolution
- Monitor team performance metrics and create action plans to address gaps
- Contribute to policy development and updates based on emerging abuse trends