MDU Support Advocate
C Spire Wireless
Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.
Summary:
“Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers’ lives. It’s a challenging goal, but we have a winning team that is looking to grow.The MDU Support Advocate is responsible for serving as the primary customer support and advocacy resource for residents within multi-dwelling unit (MDU) communities, including apartments, condominiums, and housing complexes. This role acts as a critical liaison between residents, property management, field technicians, and internal support teams to ensure reliable service delivery, timely issue resolution, and a consistently positive customer experience.
Responsibilities:
What You Will Do
In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.
• Serve as the primary point of contact for MDU residents regarding fiber and home services support
• Provide direct assistance to tenants by troubleshooting service issues and educating residents on basic resolution steps
• Handle escalations with urgency and professionalism, ensuring timely resolution of complaints
• Coordinate and schedule installations, repairs, and maintenance visits with field technicians
• Monitor service performance within assigned MDUs and proactively address recurring or systemic issues
• Collaborate with technical support, network operations, and field teams to resolve complex service problems
• Advocate for resident needs while maintaining strong relationships with property management partners
• Track, document, and follow up on support cases to ensure resolution and customer satisfaction
• Support provisioning, dispatch coordination, and service order management as needed
• Perform additional duties as assigned
This position is an exceptional introduction to customer experience and fiber operations within multi-dwelling environments, offering exposure to field coordination, service delivery, and stakeholder management. From this role, you will have a strong foundation to grow into advanced customer experience, operations, or leadership roles across C Spire.
Qualifications:
What You Will Bring
As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our Fiber and Home Support team, you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.
In addition to that, we require:
• 2+ years of experience in field services coordination, telecom operations, or a related scheduling or support role
• Strong multitasking and prioritization skills in a fast-paced, high-volume environment
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
We will give special consideration to candidates who have:
• College degree or equivalent experience
• Experience with dispatch systems, Jira, Avaya, and provisioning tools
• Prior experience supporting MDU, fiber, or residential service operations
What You Will Gain
A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America’s Best Midsize Employers multiple times because of it.
For our full-time employees we offer:
• Competitive Compensation Package
• Blue Cross Blue Shield Health Insurance
• 401k Match
• Tuition Assistance Programs
• Complimentary Wireless Service & Device*
• Teladoc Telemedicine
• WellBeacon Wellness Program
• Paid Talent Referral Opportunities
Physical Requirements / Working Conditions
Must be able to sit for long periods of time and use a computer keyboard and/or mouse while viewing a monitor. Must be able to work in a high-pressure, dynamic environment. Some extended hours or weekend support may be required for escalations or priority service orders.
*Complimentary wireless service and device available to team members in our wireless footprint.
If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.