Primarily responsible for directly solving customer reported issues in TruBridge Encoder - Professional Coding products.

• Provide escalated technical support for the TruBridge Encoder - Professional Coding products for single path coding and for standalone private practice coding. Customer support includes researching and troubleshooting application problems, remotely accessing workstations to diagnose issues, and talking clients through a series of actions to help maintain, update, or resolve application issues.
• Take ownership of issues and see problems through resolution, ensuring that customers are kept up to date.
• Identify, record, document thoroughly, and track support tickets.
• Answer help desk calls on a rotating schedule.