Team Lead Billing oversees and manages all aspects of the billing process within a company, ensuring accuracy and efficiency in invoicing. They are responsible for managing billing staff, developing and implementing billing policies and procedures, and resolving any billing-related issues.

These Goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to perform other job-related duties as required. Goals and objectives are subject to change.

All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Essential Functions: In addition to the activities as prescribed above, specific responsibilities of this role may include:

• Lead and direct the billing team, providing guidance, coaching, and training
• Monitor billing activities, ensure accurate and timely customer invoicing
• Address and resolve complex billing issues
• Identify and resolve workflow issues, implement process improvements, and optimize billing operations
• Ensure compliance with relevant billing regulations and policies
• Train new team members and provide ongoing support to improve skills and knowledge
• Review billing data, identify trends, and generate reports to track performance and identify areas for improvement
• Serve as a point of contact for questions and concerns from team members and other departments.
• Assist Collections team with billing related questions

Minimum Requirements:

Education/Experience/Certification Requirements

• 5+ years Billing Manager / Team Lead experience, leading teams of 3 or more billing staff in a complex high-volume business

Required Skills/ Competencies:

• Strong leadership, communication, and interpersonal skills
• Familiarity with any billing software and other relevant systems
• Advanced Excel skills (e.g. pivot tables, vlookup)
• A thorough understanding of billing procedures

Preferred Skills/ Competencies:

• Associate, BA/BS in Accounting is a plus, but not required
• Demonstrated leadership and motivational skills
• Analytical and organizational abilities
• Solid time management and understanding of prioritization
• High level of professionalism
• Sound judgment, with ability to make measured risk decisions

Staff Management

Responsible for ensuring area of responsibility has the talent and resources to meet short- and long-term organizational goals as well as ensuring maximum productivity and performance. Responsibilities include, but are not limited to:

• Proactively recruit, screen, and select candidates for current and future resource requirements.
• Effectively orient new hires to ensure a positive and productive employee engagement experience.
• Ensure structure and hiring plans (within budget) are appropriate for performance and productivity levels required.
• Utilize the company’s performance management program as designed to align individual performance to overall performance objectives. Meet all completion requirements at a high quality level. Provide ongoing performance feedback. Identify and take appropriate action for non-performance.
• Ensure each employee has a yearly performance review that is reviewed with employee and the review to be sent to Human Resources each year.
• Ensure each employee has a clear and thorough understanding of their role and responsibilities. Keep job descriptions current for each position.
• Actively support and participate in organizational development and training programs. Meet all completion requirements at a high quality level.
• Mentor, guide, and coach direct reports in order to expand their capabilities and performance.
• Communicate all corporate matters in a positive and timely manner as directed by Corporate Communications or senior managements.
• Administer all internal policies and procedures in accordance with corporate, human resources, budgetary, and finance guidelines. Ensure accuracy of staff data records.
• Comply with all employment laws and regulations including, but not limited to, equal employment opportunities for all.

Working Environment/Physical Demands

Working Environment:

• General office environment: Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.
• Periods of stress may occur.

Physical Demands:

• Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.
• Some walking and standing relative to interaction with other personnel.

Travel Requirements:

X None X Occasional Moderate Frequent Very Frequent

(25% or Less) (25% - 40%) (40% - 80%) (80% or more)

Other possible Unofficial Titles:

Unofficial titles may be given by the manager and used for calling cards and email signatures.

• Billing Manager

Management