Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:

• Oversee the creation of class curriculum, instructional documentation, and manuals for all TruBridge departments.
• Develop education opportunities for customers and staff.
• Oversee the Auditing & Training teams in the management of all TruBridge employees Quality.
• Oversee that all educational materials are up to date.
• Serves as a resource for external auditors, clients, and TruBridge staff.
• Oversees the Quality and Assurance programs of each individual department within TruBridge services. Coding, Billing, Receipting, and EOS.
• Effectively acts as a liaison between the Compliance office of CPSI and the employees of TruBridge.
• Accepts projects assigned by Head.
• Responds accurately, promptly, and professionally to all inquiries or complaints from employees, and clients.
• Effects communication flow to staff and members of all management teams of all divisions.
• Runs team meetings confidently and effectively.
• Excellent organizational and time management skills
• Ability to receive and apply feedback, particularly related to quality, in both positive and negative aspects.
• Ability to give feedback, particularly related to quality, in both positive and negative aspects.
• Ability to display friendly, calm, and professional demeanor always, even under time so high stress.
• Able to handle employee issues calmly and effectively.
• Communicates constructively with all staff members to encourage positive working conditions.
• Exemplifies leadership qualities.
• Effectively distributes, manages, and review the workload of the team.
• Coordinates team projects, and review for completion.
• Take part in the creation of presentations for user conferences.
• Evaluation of team members, identifying and encouraging all employees, and constructively developing all reps.
• Be a resource for the company.

Minimum Requirements:

Education/Experience/Certification Requirements

• 5 plus years in Revenue Cycle Management.
• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently, and as a team member.
• Assist with software issues within the department.
• Knowledge of Microsoft Suite.
• Maintain tight deadlines.
• Has a high standard for written English, excellent written and verbal communication skills, and strong attention to detail with the ability to proofread.

Preferred Qualifications:

• Associates degree or higher or the years of experience in a related field.